It Support Cyber Security

DAREL OLAJIDE

Alpharetta, GA 651-***-**** ****.*.*******@*****.*** linkedin.com/in/bode-olajide-161222253 Summary

Highly motivated detail-oriented IT Support Engineer with over 3years of IT experience. Eager to leverage theoretical knowledge and practical skills in analyzing and mitigating security risks to protect organization assets. Adept at diagnosing and resolving complex technical issues, ensuring seamless IT operations for clients. Seeking a challenging position to contribute technical expertise and exceptional problem-solving skills.

Skills

• Hardware and Software: Installation, Configuration, Troubleshooting, Upgrades and Deployment of Software and Hardware devices

• Active Directory: Onboarding & Offboarding of employee, manage users account, Email Distros

• Troubleshooting: Critical thinking to resolve Network, Software, Hardware, LAN, Printers issues.

• Customer Service: Communication with empathy, active listening with probing question to determine the root cause, and resolving issues in timely manner

• Operating Systems: Experience working with Windows, Linux OS

• Collaboration skills: Communication, active listening, problem solving, teamwork, adaptability, Feedback, Team building

• Tracking, Collaboration and Remote tools: Jira, ServiceNow, Cerb, Teams, Slack, Autotask, Ready desk, Splashtop, IT24/7, RDP, AWS c

Education

Per Scholas Cyber Security Professional Training (2023) Cybersecurity practices frameworks, attacks and mitigation, network security, Information security (Data at Rest, Data in Transit, Data in Use), Identity Access Management (IAM), ACL, Vulnerabilities management and assessment, Security Standard (NIST Cyber Security Framework, ISO 270001, NIST-800-53 and ISO 270002) and Linux command line, IT Risk Management concepts.

Associate Degree Business Management (GAU) Cyprus (2015) Certifications

CompTIA Security Analyst Professional (CSAP) CompTIA Security Analyst (CySA+) CompTIA Security plus (CompTIA Sec+) Cisco Cybersecurity Essential Cisco Linux Essentials Certified AWS Cloud Practitioner Agile Scrum SDLC PSM I Experience

AnswerNet, Tech Support

Atlanta, GA. 03/2023 - till date

• Remote into clients PC to investigate and resolve client’s issues

• Responded to IT support tickets and resolved issues in a timely manner

• Assisted in the deployment and management of software updates and patches

• Troubleshoot network connectivity, VPN, Network connectivity such as router

• Provides assistance to by setting up MFA and Password reset using Azure, Active Directory, Entra, Okta

• Onboarding and offboarding employees using Active Directories

• Monitoring IT infrastructure such as servers, network and security systems to ensure continuous uptime and connectivity of the IT systems are operational 24/7

• Provide second-level technical support to end-users, addressing hardware and software issues promptly

• Conduct user training sessions on IT tools and best practices

• Document and maintain IT processes and procedures.

• Develops a working relationship with personnel to enhance better collaboration and team work

• Understands a comprehensive working knowledge of our client’s Security system to provide better service

AveryIT, IT Consultant (MSP)

Atlanta, GA. 11/2022 - 03/2023

• Provided IT service (MSP) to over 20 client companies in and around Atlanta metropolitan

• Performed day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storage

• Conducted vulnerability Management on the server by either scanning the server or update on firmware, driver, operating system (OS), anti-malware and application updates keeping systems update and patched to reducing attack surfaces and safe from threat actors

• Developed and maintained detailed maintenance and contingency plans and documentation for server infrastructure

• Performed printers’ configuration, troubleshooting to maintain staff’s efficiency, increase up-time and productivity

• Provided excellent customer service to client which increased customer satisfaction M Health Fairview, Application support Tech

Minneapolis, MN. 01/2021 - 11/2022

• Application deployment, configuration and re-imaging of mobile devices such as iPad, iPhone, Payment system, mobile scanner

• Developed and published KB’s on ServiceNow for mobile device application troubleshoot for onsite tech support

• Application troubleshooting via phone, teams video which created better customer experience

• Provided training to onsite support technicians and new hires which increased productivity

• Coordinated logistics with end-users and external vendors towards deployment of hardware and mobile device

• Maintained asset management and tracking of organization’s hardware for better security and regular OS update

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