Customer Service Restaurant Hostess

CRISTAL COLON

***************@*****.*** 929-***-**** The Bronx, NY 10458

Summary

Attentive Restaurant Hostess monitors restaurant activity, maintaining efficient seating and dining flow. Takes initiative to expedite service with a welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurants. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individuals committed to the highest quality of service.

Hardworking host offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

Skilled host motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Communicative and team-oriented with proficiency in open tables. Proven history of fostering to meet team, individual and management objectives.

Skilled server, attentive, fast paced, constantly watching tables making sure customers were enjoying their experience, answering questions about food items on the menu, allergy concerns and substitutions. Skills

● Multitasking and Prioritization

● Guest Greeting and Seating Effective Customer Upselling

● Creative Problem Solving Active Listening and Communication

● Customer-Oriented Cleaning and Sanitizing

● Menu Memorization

● Highly Organized

● High-Volume DiningFlexible and Adaptable

● Special Dietary Requirements Personable and Friendly

● Warm and Welcoming Large Party Preparation

● Self-Motivated

● Reliable

● Trustworthy

Experience

Chat American Grill Scarsdale, NY

Server/Host

01/2024-Present

● Answering phone calls

● Making reservations

● Taking orders online

● Taking orders over the phone

● Seating walk-in plus reservations

● Coat check

● Scheduled reservations and notified servers and managers of large groups to prepare seating in advance

● notified server after seating parties in section to facilitate prompt service

● Taking table orders

● Answering questions about food items

Education and Training

Vanguard High School New York, NY

High School Diploma

Lehman College Bronx, NY

Some College / Pursuing Bachelors

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