Office Manager Customer Service

Stacie Swain Massaro

**** **** ***. *** ********, Ohio 44319 Home: 330-***-**** - ***************@*****.***

Summary

Licensed Hearing Instrument Specialist/Office Manager with over 20 years of experience of proper fitting and programming of hearing instruments. Also specializing in expanding client base and maintaining high standards of customer care with high customer service rating.

Highlights

● highly energetic people person

● superior problem solving skills and professionally trained in making adjustments.

● office manager experience

● advanced computer skills

● dedicated to the hearing care industry and helping people hear better

● experience with A2D audiometer,PC based audiometer, video otoscope, and REM.

● dependable and reliable

Accomplishments

Maintained and achieved set goals by the practice owner and bonus program both monthly and quarterly. Also helped trained new employees hired in on a regular basis.

Experience

Secretary/Hearing aid programmer

February 2005 to October 2006

Beltone Audiology-Timothy Reese – New Philadelphia, Ohio

Secretarial and office/computer work. Was also the computer programmer and programmed every patients new hearing instruments. Was authorized to do hearing aid cleanings and repairs, filing of patients files, answering phones, making patient appointments, confirming appointments, faxing and scanning, verifying and billing of insurance. Was trained on going out in the field as well.

Hearing Instrument Specialist/Practitioner

November 2006 to October 2014

Beltone Audiology-Michael Tessmer

Office Manager, Hearing Practitioner. Responsible for all hearing tests and the fitting of hearing instruments using impression material or proper measuring tools for open fit and digital hearing aids. Performed all deliveries and follow up appointments and would take care of all patient adjustments. Manager over secretary and responsible for all office/paperwork. Serviced several assisted living centers and nursing facilities. Worked in the Akron, Cleveland, Ashland, and Canton area throughout this time period with the same job requirements.

Hearing Instrument Specialist

February 2017 to May 2018

Zounds/ Perfect Clarity- Glenn Harbold

Office Manager, Hearing Practitioner. Responsible for all hearing tests and fitting of hearing instruments. Performed all deliveries and follow up appointments. Ran the Canton and Stow locations.

R&S Landscaping/State Construction

April 2014 to 2018

Owner/ lawn presevation business operations/ roofing claims specialist

landscaping, mowing mulching, plowing, leaf removal, tree removal. Responsible for all invoicing and all billing of services. Taking care of equipment and regular servicing. Also do roofing estimates and quotes to give to adjusters. Setting appointments/ meet with clients. File insurance claims and bill insurance.

Master Hearing instrument Specialist

October 2018 to Present

Sams Club (Lucid Hearing HLT) North Canton

Office Manager, head Hearing Specialist. Responsible for all hearing tests and fitting of hearing instruments. High volume store, seeing multiple patients daily setting record sales numbers for this location.

Education

Beltone University 2006

Chicago, IL

Hearing Care Practitioner training/classes

training permit/license

2000-2002. Full Ride Softball Scholarship- Cuyahoga Community College Parma Campus.

Graduated High School 2001- Diploma

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