Stacie Swain Massaro
**** **** ***. *** ********, Ohio 44319 Home: 330-***-**** - ***************@*****.***
Summary
Licensed Hearing Instrument Specialist/Office Manager with over 20 years of experience of proper fitting and programming of hearing instruments. Also specializing in expanding client base and maintaining high standards of customer care with high customer service rating.
Highlights
● highly energetic people person
● superior problem solving skills and professionally trained in making adjustments.
● office manager experience
● advanced computer skills
● dedicated to the hearing care industry and helping people hear better
● experience with A2D audiometer,PC based audiometer, video otoscope, and REM.
● dependable and reliable
Accomplishments
Maintained and achieved set goals by the practice owner and bonus program both monthly and quarterly. Also helped trained new employees hired in on a regular basis.
Experience
Secretary/Hearing aid programmer
February 2005 to October 2006
Beltone Audiology-Timothy Reese – New Philadelphia, Ohio
Secretarial and office/computer work. Was also the computer programmer and programmed every patients new hearing instruments. Was authorized to do hearing aid cleanings and repairs, filing of patients files, answering phones, making patient appointments, confirming appointments, faxing and scanning, verifying and billing of insurance. Was trained on going out in the field as well.
Hearing Instrument Specialist/Practitioner
November 2006 to October 2014
Beltone Audiology-Michael Tessmer
Office Manager, Hearing Practitioner. Responsible for all hearing tests and the fitting of hearing instruments using impression material or proper measuring tools for open fit and digital hearing aids. Performed all deliveries and follow up appointments and would take care of all patient adjustments. Manager over secretary and responsible for all office/paperwork. Serviced several assisted living centers and nursing facilities. Worked in the Akron, Cleveland, Ashland, and Canton area throughout this time period with the same job requirements.
Hearing Instrument Specialist
February 2017 to May 2018
Zounds/ Perfect Clarity- Glenn Harbold
Office Manager, Hearing Practitioner. Responsible for all hearing tests and fitting of hearing instruments. Performed all deliveries and follow up appointments. Ran the Canton and Stow locations.
R&S Landscaping/State Construction
April 2014 to 2018
Owner/ lawn presevation business operations/ roofing claims specialist
landscaping, mowing mulching, plowing, leaf removal, tree removal. Responsible for all invoicing and all billing of services. Taking care of equipment and regular servicing. Also do roofing estimates and quotes to give to adjusters. Setting appointments/ meet with clients. File insurance claims and bill insurance.
Master Hearing instrument Specialist
October 2018 to Present
Sams Club (Lucid Hearing HLT) North Canton
Office Manager, head Hearing Specialist. Responsible for all hearing tests and fitting of hearing instruments. High volume store, seeing multiple patients daily setting record sales numbers for this location.
Education
Beltone University 2006
Chicago, IL
Hearing Care Practitioner training/classes
training permit/license
2000-2002. Full Ride Softball Scholarship- Cuyahoga Community College Parma Campus.
Graduated High School 2001- Diploma