Sales Representative Customer Service

John Valdespino

North Miami Beach, *****, USA Phone: 305-***-**** Email: **************@*****.*** Linkedin: www.linkedin.com/in/johnvaldespino

Professional Summary

Dynamic and results-oriented Sales Representative with extensive retail experience and a robust background in customer service, inventory management, and basic data optimization. Proven ability to help exceed sales targets and elevate customer satisfaction through proactive problem solving and clear communication. Multilingual professional fluent in several languages, ready to connect with diverse customer bases. Currently enhancing technical expertise with an Associate Degree in Cybersecurity Management to blend strong customer engagement with data-driven insights.

Work Experience

Customer Sales Representative/Retail, Autozone –

Miami, FL Sep 2024 - Feb 2025

●Advised customers in selecting automotive parts and accessories by providing product insights and recommendations.

●Processed transactions efficiently and resolved customer issues, contributing significantly to overall satisfaction and repeat business. Efficiency increased by 15%, while customer satisfaction increased by 20%.

●Collaborated closely with team members to maintain smooth store operations and ensure sales targets were met or exceeded.

Data Optimizer (Project-Based), Mokap. Studio –

Miami, FL Feb 2025

●Analyzed and refined data sets to support the performance of digital projects, making recommendations that improved efficiency.

●Contributed to algorithm development and integrated data solutions by working with cross-functional teams.

Stocker/Restocker & Part-Time Construction Worker, Dollar Tree –

Miami, FL Oct 2023 – Aug 2024

●Managed the unloading and stocking of merchandise during early morning 'truck days' (2,000-4,000 pieces), ensuring products were available on time.

●Participated in minor construction activities to support store setup and layout enhancements.

Stocker/Restocker & Part-Time Construction Worker, Walmart –

Miami, FL Jun 2023 – Oct 2023

●Took charge of shelf reconstruction, organization, and cleaning in preparation for a grand re-opening event.

●Assisted in maintaining efficient inventory levels to support overall store performance.

Education

Miami-Dade College Associate Degree in Cybersecurity Management – Miami, FL Aug 2023 – May 2025

●GPA: 3.6

Barry University Dual Enrollment Credits – Miami, FL Aug 2022 – Apr 2023

●GPA: 4.0 (A+)

Skills

Excel, Word, PowerPoint, Programming, Blueprints and Concept Designs, Construction, Transparent, Teamwork, Customer Service, Reliability, Sales Skills, Computer Skills, Communication, Retail Experience, Sales Associate Experience, Multilingual

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