Data Entry Quality Assurance

Lynette Byrd 904-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Accomplished Candidate with experience working with mortgage documentation and title paperwork. Candidate has strong written and verbal communication skills and customer relations skills. Candidate is well organized and experienced in maintaining confidentiality. Candidate has proven ability to maintain goals and deadlines while adapting to various changes in priorities. Candidate has worked with Fannie Mae & Freddie Mac loans and is experienced with foreclosure sale reporting procedures. Candidate is available immediately.

SKILLS

MS Word MSP LPS Desktop NewTrak Process Management Midanet Moranet Datagram Customer Service Typing Data Entry Quality Assurance Proofreading Training and Mentoring Mortgage Knowledge Title Experience Fannie Mae Freddie Mac

PROFESSIONAL EXPERIENCE

Valor Intelligent Processing August 2022 – October 2022

Technical Support Representative

Responsible for customer support provided to the customer on product(s) malfunction. Troubleshooting the issue to ensure customer’s services are restored promptly and timely as well as scheduling a technician when needed

Rose also included the upgrading and downgrading services at the customer’s request. Also, collect payment from the customer when making a payment on the account

United Way of Northeast Florida August 2021 – October 2021

CSR/Data Processing - ERAP

Sole responsible for assisting with the application process for people who are looking to apply for emergency funding and reaching out to the applicant for missing/incomplete information to complete the process

Break in employment due to in home child care services June 2011 – March 2020

Lender Processing Services – Jacksonville, FL October 2006 – June 2011

Sale Reporting Team Lead/Liaison (2008-2011)

Responsible for daily reports and the assigning out of all delinquent items to the associates to ensure work is done accurately and timely within the client/investor timeline

Successfully complete all jobs by time requested

Handle escalations from the clients, network firms and other LPS departments

Responsible for sending the BOD, MOD and the EOD to the Executive Management in absence of the supervisor

Maintaining and uploading client procedures to ensure work is process correctly to prevent any penalties assessed to the client or LPS

Train new hire and existing associates for both morning and the evening shift

Liaison between the daytime associates and the evening associates

Assist supervisor in coaching, verbal warning and/or write-ups

Cash Application Specialist (2006-2008)

Sole responsible for supplying task instructions on loans in foreclosure for Payoff or Reinstatement

Monitoring the Awaiting Funds to Post workgroup to ensure funds are posted correctly in a timely manner and that no loans fall delinquent or go to sell due to loan reinstated or paid off

Responsible for write-off approval request for funds received short by way of payoff or reinstating the loan

Trained other associates due to recent promotion

GreenLink – Jacksonville, FL February 2006 – July 2006

Title QC Reviewer

Confirmed accuracy, consistency and thoroughness of property reports used to determined ownership of property for refinanced mortgage and title insurance

Ensuring the compliance of the state specific guidelines, company specifics and underwriter requirements are maintained

Select Portfolio Services – Jacksonville, FL March 2001 – February 2006

Recorder

Sole responsible for Corporate Advance check requesting on Paid in Full loans

Handled Satisfaction of Mortgage that was rejected by the county due to error in property description and/or funds was short to record mortgages

Providing servicing solutions that exceeds expectation and a team player which earned me a Certificate of Quality award

Mailed Satisfaction of Mortgage to the customer once received by the county recorded

Bank of America – Jacksonville, FL November 2000 – March 2001

Cashiering

Post funds to customers account through MSP processing

Responsible for payment coming through Lockbox and other sites

Handled suspense reports, funds reversals as well as Third Party bill back. This portion of Bank of America was sold to Fairbanks Capital Corp n.k.a. Select Portfolio Services

EDUCATION

Jacksonville Job Corp Center – Jacksonville, FL

Clerical Certificate

CareerCom School of Business – Jacksonville, FL

Specialized Office System Certificate

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