It Manager Technical Support

Randy Smith

PROFESSIONAL SUMMARY

Over ** years of data systems, processing and information technology experience including software/hardware implementation, database administration/development, computer repair, technical support, and detailed analysis on various software applications

Experience as an IT manager for mid-west operations overseeing strategic information systems planning, development of end user support systems, and all disaster recovery plans

Key strengths:

Organized

Excellent problem solver

Strong documentation skills

TECHNOLOGY SKILLS SUMMARY

Project Management

Budget management, Documentation library rollout, System Migration

Database Administration

Oracle, SQL Server, Access

Network Management

Novell, NT, TCP/IP, NETBUI, FTP, TFTP, UDP, IP, VPN, Telnet, HTTP

Computer Operations

DOS, Windows10/11, 2019, Unix

Systems Analysis

SQL, TSQL, PL/SQL, Crystal Reports, Power BI

Software Systems

Microsoft 365, VMware, Veeam Backup, Ivanti Systems, Corel Office 2000, Lotus Smart Suite

Web systems

IIS, ASP, Java, HTTP, VB Script, Outlook, Lotus Notes, Exchange, Dreamweaver, Tomcat

Lab Information Systems

Orchard Software (Copia and Harvest), TrueMed LIS/CRM cloud software

PROFESSIONAL EXPERIENCE

04/20 to Present - Patients Choice Laboratories Indianapolis, IN

IT/LIS Specialist / IT Manager

Set up the department budget and do IT equipment purchase for the laboratory and remote users.

Plans, schedules, and implement hardware and software installations and upgrades (Microsoft 365).

Responsible for developing certification documentation for core functions and system procedures.

Provides timely support on issues with network and data communication areas.

Provide on-call support for remote employees when needed.

Responsible for providing prompt service to in-house users with PC problems and documenting workable solutions.

Manage in-house projects, work with and acquire new vendors as needed for these projects.

04/03 to 04/20 - Bell Techlogix Indianapolis, IN, (As a Contractor for Epson America, Inc.)

System Support Specialist,

Plans, schedules, and implement hardware and software installations and upgrades (Ivanti LanDesk).

Responsible for developing documentation for core functions and system procedures.

Provides timely support on issues in network and data communication areas.

Responsible for all distributed printing and RF guns in the warehouse LAN (Ivanti Avalanche).

Responsible for setting up and providing support for web and FTP servers.

Responsible for providing prompt service to users with PC problems and documenting workable solutions.

Provide on-call support for weekend and second shift employees when needed.

Perform other duties as assigned by management

09/91 to 03/03 - MICRODYNE (L3) - Indianapolis, IN (As a Contractor for Epson America, Inc.)

MID-WEST IT MANAGER and DBA 08/00 to 2003

Responsible for all IT functions with Microdyne Outsourcing in the Mid-West including the following: budget management, maintaining service level agreements on contracts, developing/maintaining a documentation control plan, maintaining software licenses/services agreements and supervising all database administrations

Oversee the IT helpdesk and projects list

Functioned as the on-site project manager for the opening of a new center in Columbus, OH

ORACLE DATABASE ADMINISTRATOR / APPLICATION SUPPORT (09/96 to 08/00)

Responsible for all Oracles databases with Microdyne Outsourcing nationwide. Responsibilities included backup, performance tuning, migration and configuration of all Oracles databases, plus license and services agreement maintenance

Analyzed repair information using SQL, Access, and Crystal Reports. Controlled the distribution of information from engineering to technicians for the testing and repair of computers, monitors, and printers using Internet and Intranet web servers

Technology Used: Oracle, SQL, Access, and Crystal Reports

TECHNICAL SUPPORT SPECIALIST (09/91 to 09/96

Supervised the testing and repair of computers, monitors and printers. Specialized in difficult and complex repairs. Acted as the system administrator working with Novell, Lotus and Access

9/90 to 9/91 - CSX/SEA Land Logistics - Indianapolis, IN (As a Contractor for Epson America, Inc.)

REPAIR SUPERVISOR

Supervised the servicing and repair of computers, monitors and printers. Had responsibility for the repair department with up to 28 employees

EDUCATION / CERTIFICATIONS

ITT Technical Institute, Indianapolis, IN

BACHELORS APPLIED SCIENCE ELECTRONICS ENGINEERING TECHNOLOGY (GPA 3.8)

BACHELORS APPLIED SC AUTOMATED MANUFACTURING TECHNOLOGY (GPA 3.9)

Network + Certified Professional

Oracle Certified Professional – DBA

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