Customer Service General Manager

Ricardo Solis

**** ***** *** ***** *************@*****.***

Suwannee, GA 30024 Cell: 770-***-****

__

KNOWLEDGE AND EXPERIENCE:

● Restaurant Management and administration.

● Committed to ensuring the highest service standards are maintained.

● An in-depth knowledge of food and beverage operations.

● Excellent customer service skills and strong leadership.

● Ability to manage, motivate and train a team.

● Comprehensive knowledge of computer and networking systems. PERSONAL TRAITS:

Proficient communicator, self-starter, cooperative, results-oriented, administrative abilities, cheerful under pressure. Appreciative of cultural differences, problem solver and open to new challenges.

SOFTWARE SKILLS:

● Microsoft :Access, Excel, Word, Power Point.

● Web development :HTML, XML.

● Security Software :McAfee, Norton, AVG, Symantec. LANGUAGES:

English, Spanish.

EDUCATION:

● San Martin University 1981-1985 Lima – Peru

Business Administration.

● Diablo Valley College 1988-1990 Contra Costa - California Computer.

WORK EXPERIENCE:

1988 - 1993 Viva Taqueria Berkeley, California

Restaurant General Manager

Duties included: Implementing and enforcing all policies and procedures established by the company; maintaining all the daily/weekly paperwork; keeping the quality, freshness and portion specifications of all products; coordinating dining room activities; preparing dry goods, paper and produce orders twice a week; routinely inspecting all equipment and fixtures to ensure good working condition; performing liquor, wine and beer orders and check in to ensure proper invoicing; conducting staff meetings and reviews; ensuring excellence in customer service.

1993 – 1998 El Toro Mexican Restaurant Atlanta, Georgia Regional Supervisor

Duties included: Monitoring and improving restaurant profitability through efficient operations and restaurant visitations. Managing and leading a restaurant management team that will work in maintaining a high level of guest satisfaction by facilitating safe, clean, high quality restaurant operations. Protecting the El Toro Brand and the health and welfare of guests and employees through compliant practices. Driving sales at the restaurant level through local marketing tactics. Responsible for building a team of high-performing Restaurant Managers and maximizing operations excellence at the restaurant level by: Working with Restaurant Managers to optimize restaurant sales by addressing customer feedback, food safety and operational audits; Assisting with weekly projections and analysis of financial performance and Developing plans for improvement to maximize results

1998 – 2001 Coyote’s Mexican Grill Decatur, Georgia Restaurant General Manager

Responsible for every aspect of the hiring process for all of their employees including interviewing, hiring and training. Working with food and beverage staff to ensure proper food presentation and proper food-handling procedures. Maintaining a budget and employee records, prepare payroll, and pay bills. Negotiating deals with suppliers to get the best prices and potentially reduce a restaurant’s operating costs. Ensuring the restaurant complies with health, safety and labor laws. Working with a variety of different vendors and understanding the market to ensure that the best prices and highest quality goods are received and that all expenditures are properly tracked.

2001 – 2003 Burrito Factory Duluth, Georgia

Restaurant General Manager

Coordinate and supervise activities of employees and supervisory personnel; train employees in company policies and procedures; ensure quality employee performance. Verify sales reporting, cash handling and payroll accounting reports; prepare various cost and operational reports. Maintain positive customer relations by ensuring efficient, quality service and products. Maintain proper implementation of sanitation procedures and standards. Ensure that maintenance of all equipment is completed when necessary. Ensure effective operation of areas at all times. Check contract compliance per client requirements. 2003 – 2008 Ricardo’s Mexican Grill Decatur, Georgia Restaurant General Manager

Provide an exceptional level of culinary services to guests. Implement Training Manuals and Programs. Maintain and train employees on the Point of Sale (POS) system and enforce cash control procedures. Conduct annual dining services surveys and ensure open channels of communication are available to guests. Perform employee performance evaluations, disciplinary actions, and terminations. Assures timely and accurate administration of sales information. Evaluate efficiency and effectiveness of dining areas and make improvements as needed. Promote teamwork and cooperation among staff. Make recommendations to improve systems as needed. Ongoing training of managers and shift leaders. Processes payroll in an accurate and timely manner.

2009 – 2020 Georgia & Texas Enterprises Newnan, Georgia Restaurant General Manager

Ensure company policy and Brand Equity Standards are followed. Optimize profits by controlling food, beverage and labor costs. Hiring, training and developing new hourly team members. Increasing sales by ensuring guest satisfaction and prompt problem resolution. Maintain an overall management style in accordance with our established best practices. Provide leadership and direction to all team members to ensure efficient operation. Ensure food quality and availability.

Prepare and present hourly team member reviews. Oversee and supervise all beverage purchasing.

Complete all tasks assigned by the Regional Manager on time. 2020 - 2024 La Bamba Inc. Loganville, Georgia

Restaurant General Manager

Duties included: Responsible for increasing sales by implementing ways to ensure customer satisfaction. Responsible for hiring, training, with 100% staffing. Monitoring food safety to ensure quality, presentation, correct portion and cleanness. Achieving excellent score on health department inspection. Accomplish goals in food cost, labor, sales, staffing and customer reviews in high standards. Supporting other stores for the company and opening new stores for the company.

Contact this candidate