Customer Service Administrative Assistant

John H. McFadden III

**** ******* ******

Urbandale, Iowa 50322

Phone: 207-***-****

Email: *********@*****.***

Skills

Customer Service (38 Years) Administrative

Sales Accounting

File Room Payroll

Collections Insurance

Credit Cards Auto Loans

Banking Annuities / Investments

Accounts Payable and Receiving Shipping and Receiving

Records Management Supervisory

Medicare and Medical Billing Staffing and Recruiting

Computer Skills

Microsoft Office Synergy

Interact AS 400

Mask Adobe

Sage SharePoint

Power Point Coats

InterOffice Quickbooks

Zoom Smart Task

Skype Soft Phone

Experience

Bank Of America Call Center (Belfast, Maine) 07-2019 / 07-2024

Customer Service (Inbound) / Compliance / Credit Cards / Checking / Savings / Certificate of Deposits / Auto Loans / Sales / New Accounts / Collections

Boston Financial / DST (Rocland, Maine) 2018 / 2019

Bonney Staffing / Temp / Boston Financial 2017 / 2018

Customer Service / 529 College Funds / Investments

Purefoods / Mom’s Meals (Ankeny, Iowa) 2016 / 2017

Volt Workforce Solutions / Temporary / Purefoods 2016 / 2016

Records Manager All Departments multiple site in different states / CHP HIPAA Certified (expired) / Iron Mountain Files / Customer Service Medicare-Medicaid / FIle Room Clerk

QHC Management, LLC (Clive, Iowa) 2015 / 2016

Executive Administrative Assistant / Criminal Background Checks / Payroll / Calendars / Coordinating Meetings / Tight Deadlines

Helena Industries (Des Moines, Iowa)

Remedy Intelligent Staffing / Temp orary 2015 / 2015

Accounting / Logistics Administrative Assistant / Management Reports / Inventories / Tracking Shipments / Scheduling

City of Des Moines Housing (Des Moines, Iowa)

Remedy Intelligent Staffing / Temporary 2014 / 2015

Administrative / Receptionist / MultiTasking / Incoming Calls / Applications / Screening / Accounting / File Room / Section 8 and Public Housing / Evictions

Athene USA Corporation (West Des Moines, Iowa)

Hire Quality Solutions / Temporary 2014 / 2014

Customer Service / Death Claims / Beneficiary / Tax Forms 1099-R / Brokers inquires / Loans / Withdrawals

Jacobson Logistics (Des Moines, Iowa)

Hire Quality Solutions / Temporary 2013 / 2013

Accounting / Auditor / Freight Payments / Data Entry

Business Solver, LLC (West Des Moines, Iowa)

Hire Quality Solutions / Temporary 2013 / 2013

Customer Service / COBRA Insurance / Billing / Claims

Hewlett Packard Corporation (Des Moines, Iowa) 2012 / 2012

Customer Service / Several Product Lines from Infomercials

LL Bean Warehouse / Seasonal (Freeport, Maine) 2011 / 2011

Warehouse / Picking / Packing / Orders

State of Maine (Augusta, Maine)

Bonney Staffing / Temporary 2011 / 2011

Customer Service / Inbound Call Center

CIty of Des Moines (Des Moines, Iowa)

SOS Staffing / Temporary 2010 / 2011

Case Worker / Food Stamps / LIHEAP/ Rent Assistant / Toys for Tots

Education

Newton Sr. High / Diploma - 1987

Crown College / Studied Business - 1988

NEC Technical School / Business - 1989

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