Help Desk Technician
Resume:
Colter McKay
Montrose, CO *****
***********@*****.***
To Obtain Employment in the IT/Manufacturing/Networking Field
#readytowork
Authorized to work in the US for any employer
Work Experience
Help Desk/NOC Technician
FRII Technology Solutions (Formerly Front Range Internet, Inc.) - Fort Collins, CO July 2019 to June 2020
Answer calls/email to assist customers with email hosting, domain registrar, web hosting, fixed wireless (ISP), DSL (reseller), Fiber (1GB - 10GB), server collocation, VPS, etc. I also perform back end web development tasks (Wordpress, cPanel, SSL certificates, etc.). Update company website, graphic design, marketing, etc. Monitoring of data center cooling, power, backup power generators, internet up time, etc.
Service Desk Technician (Internship)
Advanced Energy Industries, Inc. - Fort Collins, CO March 2019 to June 2019
On-site and global remote desktop support of PCs. Office 365 administration, Active Directory administration, computer imaging (Microsoft Deployment Tools). Use of ticketing system to track issues and contribute to a knowledge base.
Help Desk Technician
Doradus Labs, Inc - Golden, CO
December 2017 to April 2018
Position: IoT Engineer/Help Desk
Managed IT Contracts with Casinos in Blackhawk/Central City, CO & skin care manufactures in CA & CO. Prototyped IoT (Internet of Things) projects for environmental monitoring, M2M (machine learning), A.I. & data analytics.
Help Desk/Field Service/Servers/Switching
ITS (Information Technology Solutions, Inc - Grand Junction, CO August 2013 to April 2017
Major contract with multiple coal mines (Bowie Resources), headquarters & remote locations in CA, CO, NM, UT & KY. Assisted with Fiber-Optic/T1 cut-overs, re-imaging of over 400 new and existing Windows computers & data migration. Office 365 Enterprise Administration. Setup several servers including Dell PowerEdge (VRTX) & HP Prolient. Remote environmental monitoring of data centers (temperature, humidity, water leaks, backup power generator, refrigeration units). Also supported multiple small/ medium/large business clients in several industries including law firms, car dealerships, dental, fast food chains, transportation logistics, etc.
CNC Engraving/Proof Testing
Delta Rigging & Tools - Grand Junction, CO
May 2006 to May 2007
Up to 250K Lbs. with hydraulic ram. Used electronic sensors connected to a laptop to create a complete diagnostic report for heavy lifting wire-rope and chain . Used a CNC engraver to make certification tags. Worked in-shop (250K) and mobile (150K). Assistant Network Administrator
Hilltop Community Resources - Grand Junction, CO
June 2002 to June 2003
Duties included computer hardware and software troubleshooting/repair, new computer setup. Network maintenance including new user setup on servers (Microsoft & Novell), RJ45 cable routing for switchboards, Internet, print and file-sharing access. Supported 8 locations with multiple T1 lines, broadband DSL & Cable, ISDN, Fiber Optics and remote location wireless bridging. Also preformed inventory of 130+ computers, various clerical work, and Telephone technical support. Webmaster/Web Developer
Hilltop Community Resources - Grand Junction, CO
June 2002 to August 2002
Created and directed a website called www.mcyouthnetwork.org. The website provided resources for youth and youth oriented organizations including a telephone book style resource guide, job search information, links to local, state, and national websites such as Mesa County Dept. of Human Services. It also had an events section, meeting minutes from monthly board meetings and a list of members with contact e-mails. I updated and maintained the site on a month to month basis. Technical Support
Center Partners, Inc. - Fort Collins, CO
July 1998 to December 1998
Contact HR Department - 1-800-***-**** - Fort Collins, CO Position: Telephone Technical Support
Duties: Support for Mass information storage tape back-up drives and the first CD-RW drives. Worked with call management software, received a high volume of calls. Completed a Soft-Skills course for telephone support procedures at Front Range Community College in Fort Collins, CO. CNC Machine Production
U.S. Projects - Fruita, CO
February 1996 to February 1997
Custom Machined parts for oilfield equipment (coiled-tubing units). Programming, operation, machine maintenance, quality control, and shipping. Ran a large Cincinnati Millacron Sabre 1000 4 axis, multi- tool changer CNC mill.
Education
Communications Technology : Multimedia Production
Metropolitan State College of Denver - Denver, CO
2005 to 2007
Graphic and Web Design
Westwood College of Technology - Denver, CO
1999
Computer Information Systems
Colorado Mesa University (Formerly MSC) - Grand Junction, CO 1996 to 1997
High school or equivalent
R-5 High School - Grand Junction, CO
June 1996
Machine Technology
U.T.E.C. of Mesa State College - Grand Juction, CO 1994 to 1996
High school or equivalent
Fruita Monument High School - Fruita, CO
1992 to 1995
Skills
• Desktop Support
• Information Technology
• Network Support
• Computer Repair
• Help Desk
• It Specialist
• DNS
• Operating Systems
• Active Directory
• LAN
• Software Troubleshooting
• Microsoft Windows
• Remote Access Software
• WAN
• TCP/IP
• Technical Support
• DHCP
• VPN
• English
• Customer Service
• Microsoft Windows Server
• Ethernet
• Disaster Recovery
• VoIP
• Cabling
• Network Monitoring
Assessments
Basic Computer Skills: PC — Expert
July 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Expert
Technical Support — Highly Proficient
July 2020
Performing software, hardware, and network operations. Full results: Highly Proficient
Technical Support: Customer Situations — Expert
August 2020
Responding to technical support situations with sensitivity. Full results: Expert
Basic Computer Skills: PC — Expert
July 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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