Operations Manager Customer Service

FRANCIS OGBONNA

Sacramento, CA *****

209-***-**** *******.***********@*****.***

SUMMARY

Dynamic and results-driven Operations Manager with a proven track record of optimizing processes, increasing efficiency, and driving business growth. Possessing extensive experience in the logistics industries. I am dedicated to delivering exceptional results while exceeding organizational goals.

SKILLS

●Operations Manager

●Safety Oriented

●Project Management

●Customer Service

●Construction

●Sales

EXPERIENCE

Amazon, Sacramento, CA 05/2024 - Present

Delivery Driver

●Scan labels on parcels to confirm receipt.

●Deliver packages to residences and business establishments along specified routes by driving small trucks

●Leave notices telling patrons where to collect packages that could not be delivered.

●Maintain accurate records of deliveries.

●Check shipments for conformance to company features of service.

●Answer customers' questions about services and regulations.

●Sort packages for delivery, arranging it in delivery sequence.

Construction Innovations, Sacramento, CA 02/2023 - 7/2023

Construction Project Manager

UC Davies Folsom

56,915 Square foot structure for out patient services and renovation of 16,760 square feet of existing Clinical space.

Autozone Ware House Construction

Kalispell, Montana.

●Monitor costs incurred by project staff to identify budget issues and ensure KPIs are being met

●Monitor project milestones and deliverables using on time delivery graphs

●Monitor the performance of project team members to provide performance feedback.

●Negotiate with project stakeholders or suppliers to obtain resources or materials.

●Plan, schedule, or coordinate project activities to meet deadlines.

●Prepare and submit budget estimates, progress reports, or cost tracking reports.

●Verification of shipment of home build kits correspond to the packing slip to ensure all materials are included in shipping package.

●Working with Design Engineering to build home building kits

●Pushing of home building kits from Unified Endpoint Management (UEM) forecast to Confirmation

Fed Ex, Sacramento, CA 02/2020 - 06/2023

Operations Manager

●Direct and coordinate activities of businesses or departments concerned with the time allocation of sorting packages.

●Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

●Perform personnel functions, such as selection, training, or evaluation.

●Creating opportunities for thriving of individual skills within my team by promoting within the team

●Ensuring training of polices works before engaging with physical handling of packages.

●Ensuring packages are sorted with ease by teaching team members how to use the conveyor system and other safety approach for ease handing of packages.

●Collaborate with other management team to chance ease operation and targets are met.

Nigerian Breweries PLC, Nigeria 08/2017 - 08/2019

Salesman

●Answer customers' questions about products, prices, availability, product uses, and credit terms.

●Recommend products to customers, based on customers' needs and interests.

●Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

●Negotiate details of contracts and payments.

●Driving to various breweries with samples of products, product information and pricing to garner new sales revenue.

●Delivery of Nigerian Breweries products are visible in the outlet in area of coverage

●Ensure signage are kept clean and advert of brewery product are sampled at various points

●Ensure super key units are visible in the outlet of the bulk breakers

Oil Service Nig Limited, Nigeria 11/2013 – 01/2016

Site Engineer

●Signal equipment operators to facilitate alignment, movement, or adjustment of machinery, equipment, or materials.

●Read plans, instructions, or specifications to determine work activities.

●Measure, mark, or record openings or distances to layout areas where construction work will be performed.

●Clean or prepare construction sites to eliminate possible hazards.

●Dig ditches or trenches, backfill excavations, or compact and level earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes.

●Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.

●Control traffic passing near, in, or around work zones.

●Install sewer, water, or storm drain pipes, using pipe-laying machinery or laser guidance equipment.

●Pour, Smooth or finish freshly poured asphalt, using floats, trowels, screeds, or powered equipment.

●Operate jackhammers or drills to break up concrete or pavement.

EDUCATION

Build Strong Academy:

HBI Pre-Apprenticeship Certificate Training (PACT). 02/2025-03/2025

HBI Residential Construction Series

OSHA-10 Hour Outreach for the Construction Industry. 01/2025-02/2025

Bachelors of Science: Civil Engineering, Federal University of Technology Owerri. 10/2007

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