Customer Service Warehouse Associate

DANA DRAUGHON

**** *** ****** ****** ** Easley, SC. 29642

864-***-**** ************@*****.***

POSITIONING STATEMENT: A dependable and energetic individual seeking a position. Ability to boost the level of customer satisfaction through delivery of superb customer service and demonstration of safety and comfort protocols.

PROFESSIONAL EXPERIENCE:

September 2021 Fedex Greenville, SC Warehouse Associate

● I sort packages and make sure that they go to the right place.

●Make sure that the area is cleaned.

June 2016 March 2021 Caregiver

●Assist clients with taking care of their in-home needs

●Assured clients' personal hygiene

●Maintained a neat and sanitary home environment

●Run errands when needed

●Schedule doctor’s appointments

●Administer medicines as prescribed.

October 2018- March 2020 Benore Logistics Greer, SC Warehouse Associate

●Ensured that the warehouse remained organized and that the products were in the correct location.

●Resolved inventory problems, including receiving, pallet labeling and replenishment issues

●Cleaned the warehouse by dumping trash and picking up damaged products.

●Worked in a fast-paced environment.

February 2008 – January 2018 Krystal Company Dunwoody, GA Shift Leader

●Handled all customer service complaints, refunds, and questions, assuring customers were satisfied and ensuring the daily shift ran smoothly

●Directly supervised, evaluated, and supported a team; managed the professional development and certification of the staff to ensure that all regulatory and customer service standards were met and maintained.

●Anticipated customer and store need by constantly keeping a watchful eye on * both the customers and environment for cues.

●Maintained a composed character during times of high volume or atypical dealings to keep the store working to the standard and to be a positive role model for the team.

●Assisted with new employee training

January 2007 – January 2008 Hot Spot Easley SC Cashier

●Provide excellent customer service by greeting customers, providing information and resolving customer complaints, assist customers with locating various products

●Operated cash register at check out, and other related cashier duties.

●Ability to memorize product codes accurately to enhance customer service at the register.

EDUCATION:

August 2021 The Flight Attendant Academy, Charlotte, NC

●Instruction in safety, emergency procedures, FARs, 24-hour clock, city codes, first aid and aviation security.

2005-2006 Albany Technical College Albany GA

●Computer Programming

1991-1992 Chattahoochee Technical College Marietta, GA

●Computer Programming.

1990- Lithia Springs High School, Lithia Springs, GA

●Diploma

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