Customer Service Representative
Resume:
William Augustine
W Henrietta, NY *****
*********@*****.***
Work Experience
Mobile Customer Service Representative
Handt some cheste Service needs.,
Administered technological support for mobile customers
Recommended nev produces that would suit customer needs.
Preschool Teacher
Crayon Campus Inc. - Pittsford, NY
Effectively followed NYS guidelines for Pre-school age group. 3, 4 and 5 year olds.
Directed Teaching Assistant to work 1:1 with students who were not on the same pace as their peers. Successful collaboration with teaching colleagues to overcome unexpected teaching shortages.
Digital Support Specialist
Xerox - Webster, NY
Temporary job (contract)
Digital IT specialist.
Incoming phone call support for supply orders and technical support issues with printers and copiers.
Customer Service Representative
Wayfair - Big Flats, NY
Strong focus on sales production and customer service.
Consistently top 10 sales producer in our market.
Consistent customer service scores over 90%.
Promoted to trainer to teach new sales techniques and product knowledge.
Customer Service/Sales/Trainer
nile- cornine.My
Handled incoming customer service calls.
Consistent top performer in subscription sales.
Customer service scores consistently at 90% or higher:
Promoted to training new and current representatives in service, sales and call efficiency.
Substitute Teacher
Elmira and Elmira Heights School Districts - Elmira, NY
Substitute teacher: Pre-K through 8th grades.
Able to maintain full-time hours being a preferred substitute teacher. Recognized for being dependable and flexible with
scheduling.
Able to effectively teach any subject and any grade level.
Teacher 6th grade Math and Health Addison Central School District - Addison, NY
Succeede mostly op teacher astring wrote en ya seers fistentary after school tutor. Any gradelevel and any
Education
Master's Degree Elementary Education with a Concentration in Mathematics Elmira College - Elmira, NY
Bachelor's Degree Elementary Education
Elmira College - Elmira, NY
Certifications and Licenses
Teaching Certificate
NYS Elementary teaching certificate obtained in August of 2008.
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