Software Testing Customer Support
Resume:
JAISANKAR K
Contact
E mail
Address
**************@*****.***
*.***********@*****.***
Chinnakammalapatti
Chettihalli(po),palacodetk
Dharmapuri(d.t),pin-636809
Career Objective
To obtain a challenging and responsible position in the area of Software Testing Where my knowledge, ability dedication will be utilized.
Work Experience
A dynamic professional with around 1 year working for PHP Developer in Igamefusion Studio Pvt Ltd Dharamapuri 2018-2019
Dependency management.
Test Driven Development.
Event driven programming.
Language skills: PHP, HTML, SQL, Javascript.
The back-end was implemented using, PHP and MySQL
Database design and Storage (MySQL)
Writing custom PHP packages.
Tool : notepad++
Project
http://demo.aptoviasoft.com/parlour/
http://demo.aptoviasoft.com/akart/
A dynamic professional with around 6 month working for IT infrastructure or Desktop Engineering in value point support system private ltd.
Installing, Configuring & Maintaining Windows XP/7, upgraded and maintenance of hardware components as per requirement.
Deployment of OS via WDS.
Performing troubleshooting on assigned ticket and resolve the problem within SLA.
Attend client call of different projects to test application and connectivity issues.
Ability to install various accessories such as office tools, antivirus and other updates etc.
Installing and Configuring Network Printers and providing access to clients.
Windows administration and troubleshooting basic network issues.
Troubleshooting user profile and Windows Login issues with the Domain.
Implementing and configuration of Remote Desktops.
Configuring & Troubleshooting of MS Outlook.
Installing application software’s for clients request.
Remote maintenance.
Configuring profiles.
Assembling and reassembling of computer peripheral.
Video Analysis
Customer support in Data corporate private ltd working for 6 month 2016
Technical Skill Set
Software Testing:
Training -Completed 8 month Training on Manual Testing, Automation Testing, Agile Scrum and SQL course from “Testing Campus Bangalore
Java
Familiar with real time usage ofOOP's principles.
Strong knowledge in Handling Exceptions& Creating Multi Thrads.
Implements thread Pools, written programs for File Handling &Serialization.
Strong knowledge in collections Framework data structure in java like Set Map&Queue.
Manual Testing:
•Splendid knowledge of testing in all phases of SDLC (Software Development Life Cycle).
Expertise on Test Types, Test Levels and Test design Techniques.
Good Knowledge on All Phase of Software Test process includes Test Planning, Test Case Design and Test Execution.
Well Acquainted With Test Case Design Techniques and Bug Life Cycle.
•Good in Writing, Reviewing and Execution of Test cases.
•Excellent Knowledge in Defect Reporting, Defect Tracking and Defect Life Cycle.
•Well versed with testing methodologies like Functional Testing, Integration Testing, System Testing, Regression Testing, Smoke Testing, and Globalization Testing.
•Good Practical Knowledge in Exploratory Charter.
Automation Testing:
Good Knowledge of different types of Automation Framework and developed hybrid framework by using Descriptive programming
•Good in writing Test script in QTP.
•Knowledge of using Checkpoints, Data tables and User Defined Functions in QTP.
•Developing automation scripts using action, regular expressions, shared object repository.
•Knowledge of SQL to validate data in back end database
Agile Scrum Methodology:
•Good knowledge of Sprint Planning Meeting, Daily Standup Meeting and Sprint Retrospect Meeting.
Operating System : Windows XP, Windows 7
Packages : Microsoft Office (MS-Word, MS-Power point, MS-Excel, MS-Outlook)
Programming Languages : C, C++,java/j2ee
Software Testing Tools : Quick Test Professional (QTP) 11.0, Bugzilla
Database : MYSQL
Educational Background
B.E (Computer Science and Engineering) from Oxford Engineering College (Anna University, Trichy) Passed In 2011 with 60%.
H.S.C from GBHSS,Tamilnadu State Board passed in 2007 with 62%.
S.S.L.C from GBHSS,Tamilnadu State Board passed in 2005 with 53%.
Project Description
Project name : Online CRM
Environment : Java, J2EE, Apache tomcat, Oracle 11G, MVC architecture
Framework Developed : Hybrid Framework (Data Driven & Keyword Driven)
Automation Tool : QTP11.0
Script Used : Visual Basic Script
Description: “CRM” provides easy-to-apply solutions and strategies for establishing meaningful bonds with our customers and turning them into reliable, lifelong partners. The “CRM application” is a web-based application. By using this application all Business scenarios are automated like creating Leads, converting Leads, Chatting with leads, Generating reports, creating events etc.
As part of my training program in “Testing Campus”, I did following Testing on online CRM:
Prepared Test Plan
Wrote Functional, Integration and System test cases
Reviewed the Test case against Requirement specification
Executed Manual test cases and logged the defect
Developed Automation Framework using Descriptive Programming
Converted Manual Test cases into QTP Scripts
Executed and debugged the problematic scripts
Prepared Script Execution Report
Developed script to run test in batch
Developed function libraries
Personal Details
Father’s Name : Mr.K.Konappan
Date of Birth : 05-05-1988
Languages Known : English & Tamil (Read, Write& Speak)
I hereby declare that the information given above is true to the best of my knowledge & belief.
Date:
Place: (JAISANKAR K)
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