Support Technician Desktop
Resume:
Abdulazeez A. Abdulsalam
NEWARK NJ 07108
***********@*****.***
PROFESSIONAL SUMMARY
Desktop support technician providing second level support to diverse client base. Responsibilities included installing and configuring software and hardware, deploying new hardware (laptops, desktops, printers, monitors) Served as escalation point of contact for clients of various levels. Resolved desktop tickets within established SLA guidelines.
EDUCATION
Colorado Technical University, 2021 - 2023.
Associate Degree: Business Administration
Shalon Bytes Computer School, Nigeria, 2000 -2005.
PROFESSIONAL RELEVANT EXPERIENCE
Computer Helpdesk support Technician, Barclays 04/2023 to 09/2024
·Troubleshooting and Repair by Identify, diagnose, and resolve hardware, software, and network connectivity issues on desktop computers, laptops, and other devices.
·Helping Desk Support by Provide timely and effective support to end-users via phone, email, or in-person, responding to their technical queries and resolving issues.
·Manage Active directory and Log, track, and resolve incidents in a timely and efficient manner, ensuring minimal downtime and impact on business operations.
·Identify recurring problems and work with other teams to implement permanent fixes, reducing the frequency of incidents.
·Desktop Imaging and Deployment by create, test, and deploy desktop images, ensuring consistency across the organization.
·Ability to prioritize tasks, manage time effectively, and meet service level agreements (SLAs)in the service snow
·Provide excellent customer service, ensuring a positive experience for end-users.
·Ensure desktop devices are compliant with organizational security policies and procedures.
·Troubleshoot and resolve network connectivity issues, including Wi-Fi, Ethernet, and VPN connections and the uses of Microsoft 365
Computer Technician, Nokia, 01/2023 to 03/2024
·Install, configure, and troubleshoot operating systems, including Windows, macOS, and Linux.
·Diagnose and repair hardware issues, such as faulty RAM, hard drives, and peripherals.
·Network Connectivity: Troubleshoot and resolve network connectivity issues, including Wi-Fi, Ethernet, and VPN connections.
·Diagnose and resolve software issues, including application crashes, errors, and compatibility problems.
·Ensure desktop devices are compliant with organizational security policies and procedures
Computer Technician, Heleon/Gsk, 11/14/2022 to 01/2023
·Desktop Imaging and Deployment across the organization.
·Software Installation and Update, configure, and update software applications on desktop devices.
·Perform routine maintenance tasks, such as cleaning, upgrading, and replacing hardware components.
Computer Desktop Technician, Bristol Myers Squibb/HCL, 09/2021 to 10/2022
·Effective communication with end-users, technical teams, and management.
·Strong analytical and problem-solving skills to resolve complex technical issues.
·Ability to prioritize tasks, manage time effectively, and meet service level agreements (SLAs).
·Deploy desktop images, ensuring consistency across the organization.
·Install, configure, and update software applications on desktop devices.
·Perform routine maintenance tasks, such as cleaning, upgrading, and replacing hardware components.
·Maintain accurate and up-to-date documentation of technical issues, resolutions, and knowledge articles.
·Diagnose and repair hardware issues, such as faulty RAM, hard drives, and peripherals.
Marketing Manager, Taiwan Trade Centre - Lagos, Nigeria 2007-2013
• Lead introduction outreach of Taiwan business companies to Nigeria business companies.
•Organised trade exhibition in Nigeria and Taiwan in support of merger of their products.
•Arranged the database of Taiwan and Nigeria companies. Worked with functional designed team to share electronic technologies across departments to improve operational efficiency.
Field Marketer, American Insurance - Lagos, Nigeria 2006-2007
•Field marketer introduced clients to relevant insurance policies.
•Prepared digital file physical document and work requests in compliance with company guidelines.
SKILLS
Networking Cabling
Hardware installation (Laptop, Desktop, Printer, Monitor docking stations)
Software application support
Microsoft office
Customer Service
Lead Tech resources on client Projects
Technical Troubleshooting
AWARDS
Colorado technical University President List
GPA 4.0
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