System Administrator It Infrastructure

VMware Certified and Enterprising IT PROFESSIONAL

Offering 18 years of extensive experience in Managing IT Infrastructure, Team Management; with Tesco Bengaluru, responsible for developing, implementing, and monitoring a robust, efficient, and effective enterprise, business continuance, and IT risk management program. Directs security programs and efforts across the company and govern the creation, administration, and oversight of enterprise-wide infra related activities

Multi-functional expert, technically inclined and highly empowered IT professional with significant experience acquired over the years in diverse areas encompassing: Global IT Infrastructure Systems Design & Build, End to End Delivery Management, IT Operations, Technical Analysis, Incident Management, Change Management, Quality Assurance, Vendor Management, Client & Stakeholder Management, Technical Support and Team Management.

Analyzing and diagnosing the IT infrastructure, designing, implementation and Transformation strategy to achieve the business needs.

Offer advice and mentor the team to help them improve their skills and performance in terms of operations, management, structure, and strategy including training and feedback

Possess invaluable experience and interpersonal skills in interfacing with diversified & global client base, cross- functional & cross-geographical teams, multicultural people, languages, and varied culture & clients with abundant integrity.

Demonstrating excellent interpersonal communication, situational leadership & team collaboration skills also possess good analytical ability, organizational and problem-solving skills

CAREER GLIMPSES

Providing escalation support to the team to resolve complex incidents, performing requests for service or environment system configuration changes, sand applying problem management upon available skills and experiences.

Ascertaining continual service improvement opportunities and working on them

Governing the entire ITIL Process including Service Level Management, Issues Management, Configuration Management, Risk Management, Scope Change Management, Patch Management, Communications Management

Building a high performing Infrastructure Operations team that operates with a culture of business and customer centricity; partnering with Engineering teams to improve service experience, uptime, and resilience

Performing Due diligence for new transition and contract for server infrastructure

Strategizing plans for process improvement and customer service delivery; sustaining accurate technical documentation specifying system configurations, procedures and standards as well as adapting best practices in accordance with OEM

Ensuring infrastructure adherence to pre-set KPIs; analysing performance, health, and monitoring to ensure appropriate resource allocation, system reliability and availability, sufficient capacity, and optimal performance.

Governing SLAs, safeguarding timely closure of priority tickets, resolving escalations, migrating systems to upgraded versions to maximize efficiency; spearheading portfolio of projects including cost budgeting, planning and execution of programs; providing inputs on the project strategy, budget, policies, and major issue resolutions

Supporting and monitoring the existing infrastructure, managing preventative maintenance and backup as well as performing other regular support activities to ensure effectiveness

Ensuring timely closure of all incidents as per Incident Management Practices; preparing disaster recovery plans for the network and security devices; interfacing with vendors for network and security products

Mentor team members to enhance their engagement and understanding of the end-to-end performance of platforms.

Defining and assigning work to the team based on their skill sets, follow-ups and get the assigned work done withing the defined timelines.

Infrastructure Escalation Service:

Manage teams tasked with delivering cost-effective, enterprise-scale, highly available server and infrastructure, meeting Operations SLAs regarding uptime.

Identify the issues and engage relevant teams within the defined SLAs to address the P1 and P2 incidents within SLA’s.

Bring about advanced, automated solutions for infrastructure systems.

Proactively identify potential issues with performance, capacity, usability, or supportability and design solutions to continuously improve the infrastructure environments.

Tesco Bengaluru; Bangalore May’2018 – Till present

Systems Engineer III

BT EServ; Bangalore Feb’2017 – Apr’2018

Lead Consultant/Manager Datacenter Support

Tesco Hindustan Service Center; Bangalore Jan’2007 – Feb’2017

Principal Systems Engineer

RCS Technologies, Bangalore Mar’2006 – Dec’2006

Desktop Support Engineer

ICICI One Source, Bangalore Oct’2004 – Jan’2006

Customer Service

TRAININGS AND CERTIFICATIONS

VMWare VCP-6.5 (Certified 2018)

SAN foundation trained.

Cisco Certified Network Associate. (Certified 2004)

Citrix Xen server 5.6/6.0.2/6.1/6.5 (Trained).

AWS Cloud Architect trained.

Azure – AZ-900 (Certified 2023).

Azure – AZ-104 (Certified 2023)

PROJECTS

Consolidate KMS Services –Designed, Built and Consolidated KMS services in the Tesco PLC server farm.

Consolidate RDS services – Designed, built, and Consolidated of RDS infrastructure for effective management of RDS services in the estate.

Operating System Migration –Migration of Windows2003 and Windows2008 servers to Windows 2012 and 2016.

File Share Migration – Migration of file shares from Windows 2008 platform to Windows 2016 platform.

Xen Pool Upgrades – Designed the new Xen server platform and migrated the VM’s from old platform to new platform to address the underlying kernel memory issues in 6.1 version.

Xen To VMWare Migration – Designed and implemented the migration of servers from Citrix Xen hypervisor to VMWare platform

Disaster Recovery – Designed and Lead the project for enabling the DR capability for Infra owned services like WPAD, Proxy PAC, KMS and DFS services.

WSUS Implementation – Designed and implemented the WSUS services in Tesco Bank infrastructure to enable automated patching of windows servers.

SKILL SET

Strategic Planning

IT Infrastructure Management

Disaster Recovery Management

Storage Area Networks (Basics)

Business Continuity Planning

Incident Management/ Troubleshooting/Technical Support

Virtualization

ITIL Framework

System Administration

Best Practices / Upgrades

ACADEMIC CREDENTIALS

2008: MBA (IT) William Carey University

2003: Bachelor of Engineering in Manufacturing Science; BMS Engineering College

1998: 12th class; Sudarshan Vidya Mandir

1995: 10th class; Sudarshan Vidya Mandir

PERSONAL DETAILS

Date of Birth: 14-05-1980

Language Known: English, Hindi & Kannada

Passport No – V3239959

REFERENCES

Syed Noor Hajira – Operations Manager Cisco

Email: ********@*****.***

Mohammed Mahatab – Technical Manager, SAP Labs

Email: ********.*******@***.***

Imran Khan – Software Developer II, Amazon India

Email: ******@******.***

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