Service Cloud Financial
Resume:
GHANSHYAM YADAV
*********@*****.***
Profile Summary
• 10.9+ years of experience on Salesforce.com Platform – CRM, Force.com, Apex, Triggers, lightning, LWC, Integration, Visualforce, Web Services, Platform shield encryption, Test Classes, Deployment, Apex data loader, Financial Service Cloud, Service cloud, Salesforce integration with Workday/SAP/IMS System etc.
• Experience in end-to-end product development on Force.com platform. This involves development, test classes, bug fixes.
• 22x salesforce certified,500+ trailhead badge and super badge for
‘Advance apex Specialist’, ‘Data Integration’, ‘FSC and Billing Specialist’.
• Experienced in Agile methodology, worked with the tools GitHub for version control and Jenkins for deployment, Auto-rabbit for Code deployment.
• Survey Gizmo integration with salesforce, Einstein Analytics/Tableau implementation experience.
• SFDC Scheduler and Calendar for Appointment Scheduling & Resource Management.
• Experience in omni-Script component like Integration Procedures, Data Raptors.
• Experience on document generation tool like DocuSign and draw loop (Nintex).
• Experience with different system like SAP, Workday, IMS and biz- talk, IPAAS which have connection with salesforce.
• Experience with different salesforce product like Sales, Service, Experience, FSL, Financial Service Cloud, omni-Script, Health cloud and Auto Cloud.
• Experience on Generative AI like ‘Chat real time translation’, ‘Einstein Reply Recommendations’, ‘Work summary’, ‘Service Replies for Email’, Prompt builder & Co-Pilot.
Education
• B.Tech – National Institute of Technology(NIT) Agartala(2009 - 2013) CERTIFICATIONS
Salesforce Certified System Architect (WI-22)
Salesforce Certified Application Architect (SU-19) Salesforce Certified Data Architecture & Management Designer (SU-19) Salesforce Certified Sharing and Visibility Designer (SU-19) Salesforce Certified Community Cloud Consultant (SP-19) Salesforce Certified Marketing Cloud Email Specialist (WI-19) Salesforce Certified Platform Developer II (WI18)
SKILLS
Salesforce.com
Lightning
LWC
Apex
Triggers
Visualforce
Workflows
Approvals
Profiles
Apex Data Loader
Chatter
Force.com IDE
Workbench
Visual studio code
MuleSoft
Financial Service
Cloud
Other
JavaScript
HTML
J-query
Tools
Eclipse IDE
Drawloop
Jenkins
BPM
Workbench
Auto-rabbit
Copado
Flosum CI/CD Tool
HP-ALM
MS-Azure VSTS
Workday
SAP System
IMS System
Biz-Talk
IDP System
Salesforce Certified Advance Administrator (SP17)
Salesforce Certified Service Cloud Consultant (SU17). Salesforce Certified Platform Developer I (WI16).
Salesforce.com Certified Sales Cloud Consultant
Salesforce Certified Administrator-WI16
Salesforce Certified App Builder (WI17)
Salesforce Financial Service Cloud Accredited
Salesforce Associate certified
Salesforce AI Associate certified
Salesforce AI Specialist Certified
Salesforce Data cloud consultant
Salesforce Map Certified
Quote-to-Cash Certified by Apttus.
Copado Admin certified
Copado developer certified
Flosum developer certified
PROJECTS:
Role: Application Architect
Duration: Nov 2024 – Till date
Client: CDCR – State of California
Location: California, USA
Working on CDCR “Food Management System” Project, which need to start on salesforce platform. Currently working on object model & requirement gathering. Responsibilities:
• Strong communication, Planning, Leadership, Negotiation, Project management and Problem-solving skill for managing stakeholder expectations.
• Working as Application Architect for digital engagement and responsible for providing the Architectural Design Document (ADD) and, IQ document, Solution design document.
• Responsible for adapting client requirements to systems or technical requirements to develop an appropriate solution for the customer. Responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings.
• Working on three weeks duration Sprint Methodology with direct client. Role: Application Architect
Duration: Mar 2024 – Oct 2024
Client: American Red Cross
Location: California, USA
Worked on ARC “Digital Engagement” Project, which is using salesforce commerce cloud, customer portal, marketing cloud and PFS System. through digital engagement we are replacing live agent &Marketing cloud application. Responsibilities:
• Strong communication, Planning, Leadership, Negotiation, Project management and Problem-solving skill for managing stakeholder expectations.
• Working as Application Architect for digital engagement and responsible for providing the Architectural Design Document (ADD) and, IQ document, Solution design document.
• Responsible for adapting client requirements to systems or technical requirements to develop an appropriate solution for the customer. Responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings.
• MIAW, Text Messaging Channel, trigger, Apex class, Test class and LWC component.
• Defect fixes and deployments.
• Managing Deployment through Flosum.
• Working on three weeks duration Sprint Methodology with direct client. Role: Application Architect
Duration: Apr 2023–Feb 2024
Client: General Motors
Location: Austin – USA
Worked on General Motors “Navigation Application” Project, which is integrated with AWB
(Advisory Workbench) and React App for case management via CTI. Responsibilities:
• Strong communication, Planning, Leadership, Negotiation, Project management and Problem-solving skill for managing stakeholder expectations.
• Working as Application Architect for Navigation project and responsible for providing the Architectural Design Document (ADD) and, IQ document, Solution design document.
• Contains information about the vehicles, such as make, model, year, VIN
(Vehicle Identification Number), and status (e.g., available, sold, in service) through standard Auto Cloud salesforce product.
• Handling different Auto cloud objects like Customer Order, Repair order, Inspection, Asset, Service Resource and product.
• Responsible for adapting client requirements to systems or technical requirements to develop an appropriate solution for the customer. Responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings.
• End–to-End project development using trigger, Apex class, Test class and LWC component.
• Deploying Navigation App from React to salesforce via Azure devops.
• Navigation app for vehicle build through HERE Map API is migrated from React-JS to Salesforce auto cloud platform.
• Managing Deployment through Azure Devops.
• Working on two weeks duration Sprint Methodology with direct client. Role: Application Architect
Duration: Jan2022–March 2023
Client: Abbott Laboratories
Location: Austin – USA
Worked on Abbott Lab HR Ascent Heart Failure sales Project, which is integrated with SAP BW IBM DataStage ETL Tool for Hospital and contact management. Responsibilities:
• Strong communication, Planning, Leadership, Negotiation, Project management and Problem-solving skill for managing stakeholder expectations.
• Working as Application for Heart failure (HF) project and responsible for providing the Architectural Design Document (ADD) and, IQ document, Solution design document.
• Responsible for adapting client requirements to systems or technical requirements to develop an appropriate solution for the customer. Responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings and supporting pre-sales staff.
• End–to-End project development.
• Salesforce classic to lightning migration.
• Custom Label creation for Zone alignment for sales representatives.
• Defect fixes and deployments.
• Managing Deployment through changeset.
• Working on two weeks duration Sprint Methodology with direct client. Role: Application Architect
Duration: Feb 2019 – Dec 2021
Client: Shell India
Location: Bangalore, India
Worked on Shell HR Service and HR–Transformation Project, which is integrated with Workday, Shell People (SAP) and IMS System for Permanent and Contract Employees data management. Integration with survey gizmo for customer feedback. Responsibilities:
• Strong communication, Planning, Leadership, Negotiation, Project management and Problem-solving skill for managing stakeholder expectations.
• Working as focal point for HR Service and HR–Transformation Project team and responsible for providing the KT to team members and helping the team in technical things to complete the sprint PBI’s.
• Responsible for adapting client requirements to systems or technical requirements to develop an appropriate solution for the customer. Responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings and supporting pre- sales staff.
• Making salesforce connection with Workday/SAP/IMS.
• Salesforce classic to lightning migration.
• Custom settings creation for case routing, Case Assignment rules.
• Defect fixes and deployments.
• Managing Deployment through CI using Copado.
• Working on three weeks duration Sprint Methodology with direct client.
• Integration with survey gizmo for customer feedback, debugging the response from survey gizmo/Alchemer and salesforce platform.
• Einstein Analytics/Tableau implementation for huge customer database in shell.
• MuleSoft integration for PayGo tool to receive and send data from workday to salesforce and triggering cases in salesforce from Workday compliance report and managing the error in data push from Workday to salesforce. Role: Senior Salesforce Developer
Duration: Aug 2018 - Feb 2019
Client: DIFC
Location: Dubai - UAE
Handling government project like Visa processing, Unit Leasing, Car parking, Customer Portal support. Worked on Document generate Application (Draw loop/Nintex), Salesforce financial service cloud, salesforce Classic to lightning implementation. BPM tool used for complex approval process.
Responsibilities:
• Lightning component development and configuration.
• Write secure apex classes, triggers, Batch Apex visual force pages.
• Defect fixes and deployments.
• Enhancement on financial service cloud functionality using objects like billing, Budget, Expenses, Product, Deal, Claim, Billing Statements, Financial Account Transaction, Financial holding and Documents. Integration with Draw loop for Document generation.
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• Worked on full Agile Methodology with direct client.
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• Experience cloud/ community cloud implementation on DIFC site for submitting online queries by Employee.
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• Development of custom app for car parking & leasing the property in different cities in UAE.
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• SAP system to Salesforce system integration for getting customer data.
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• Salesforce classic to lightning migration for better application view for customers. Role: Associate Consultant
Duration: Jan-2018 to Jul-2018
Client: Ally Bank USA
Location: Hyderabad - India
Enabling security for banking and financial system for customer data using shield Encryption. Responsibilities:
• Responsible for tenant secret Generation, Enabling Encryption, Probabilistic Encryption, Deterministic Encryption. Enable Encryption for Sales and Financial service Cloud objects Like financial Accounts, Asset and Liabilities, Financial Goal, Business Milestone, Identity Documents, Person life Events.
• Responsible for writing secure apex classes and test classes.
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for Deployment through Workbench.
• Responsible for defect fixes and deployments.
• Implementing the flow instead of code to use the salesforce out of the box functionality and restructuring the existing flow to utilize the platform shield encryption functionality.
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results. Role: Associate Consultant
Duration: Feb 2017 to Dec 2017
Client: Axa Tech
Location: Bangalore - India
Support project to handling User profile management, security management for different regions.
Responsibilities:
• Responsible for case Hierarchy for different regions worldwide.
• Responsible for Single Sign On (SSO) Implementation.
• Responsible for Handling Certificate and Key Management settings.
• Responsible for Writing trigger, Visualforce page, Batch class, controller class, apex test class and Process builder. Deployments of components in different sandboxes.
• Different sandbox management and refreshing the sandbox for every salesforce release to utilize the salesforce latest features.
• Automation on providing different type of access and permissions to new users based on their profile.
• Load the data based on their geography.
Role: Salesforce Developer
Duration: Aug 2016 to Feb 2017
Client: Hughes Network
Location: Gurugram - India
The scope of the project is to build integration with SAP using Asynchronous callouts. Accessing website in different language.
Responsibilities:
• Responsible for Analysis the requirements.
• Responsible for writing secure apex classes, triggers, visual force pages and test classes. Responsible for successful implementation of continuation integration through asynchronous callout.
• Responsible for Code backup through GitHub.
• Deployment through ANT tool using master branch and developer branch creation.
• Handling the Salesforce integration with informatica system.
• Handling the external WSDL file in salesforce the make data sync with external system.
Role: Salesforce Developer
Duration: Apr-2016 to Jul -2016
Client: Coca Cola
Location: Hyderabad - India
The scope of the project is to build email functionality for escalation and data migration. Responsibilities:
• Responsible for taking back up daily basis.
• Responsible for preparing Technical Document, Solution Design Document and Unit Test Cases.
• Responsible for writing Apex Triggers and Apex Classes, Responsible for designing UI using Visual force Pages.
• Responsible for Deployment via Auto-Rabbit.
• Responsible for preparing Technical Document, Solution Design Document and Unit Test Cases.
• Data deployment using Auto-Rabbit to different sandbox and UAT environments for different type of testing.
• Implementing the email functionality on portal to submit queries from portals.
• Implementation of installation and uninstallation functionality for coca cola dispensaries.
• Review the code with PMD tool and Salesforce advanced code searcher salesforce extension.
Role: Salesforce Developer
Duration: Jan-2016 to March -2016
Client: Coca Cola
Location: Hyderabad - India
The scope of the project is to handle data migration, community users, knowledge and article management.
Responsibilities:
• Analysis of the requirements.
• Responsible for writing Apex Triggers and Apex Classes.
• Responsible for taking back up daily basis.
• Responsible for preparing Technical Document, Solution Design Document and Unit Test Cases
• Objects, Relationships, Record Types, Page Layouts, Custom Label, Validation Rules, Email Templates, Workflow Rules and Approval process. Responsible for writing Apex Triggers and Apex Classes.
• Defect fixes and deployments.
• Deployment via AutoRabbit.
Role: Salesforce Developer
Duration: Jan-2015 to Dec -2015
Client: Coca Cola
Location: Hyderabad - India
The scope of the project is to build complete design of coca cola dispensaries machine and process of installing and execution.
Responsibilities:
• Analysis of the requirements.
• Responsible for taking back up daily basis.
• Responsible for preparing Technical Document, Solution Design Document and Unit Test Cases.
• Responsible for writing Apex Triggers and Apex Classes, Responsible for designing UI using Visual force Pages.
• Defect fixes and deployments.
• Deployment via AutoRabbit.
Role: Salesforce Developer
Duration: Jul-2014 to Dec -2014
Client: Coca Cola
Location: Hyderabad - India
The scope of the project is to manage application of Insurance and health management application.
Responsibilities:
• Worked on salesforce standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards, workflows and approval processes for sales opportunities.
• Responsible for taking back up daily basis.
• Responsible for preparing Technical Document, Solution Design Document and Unit Test Cases.
• Loaded data into SFDC using Data loader.
• Writing Test Classes according to Salesforce best Practice.
• Created Profiles, Public Groups and Roles to distribute user rights and functionality.
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