Customer Service Support

BHARAT RAWAT

+91-964******* ****************@*****.*** New Delhi, India

Objective

Motivated and detail-oriented customer service professional with over 4 years of experience in customer support and telecalling. Proven track record in resolving customer issues, improving satisfaction levels, and driving customer loyalty.

Education

Bachelor of Arts (B.A.) – Delhi University 2021

12th Grade (CBSE) – Completed in 2017

10th Grade (CBSE) – Completed in 2015

Professional Experience

Customer Care Executive – Reliance Digital (2 Years 7 Months)

•Delivered exceptional customer service, managing high volumes of customer inquiries and complaints.

•Interacting with customers to ensure they have a desirable and shareable experience

•Assisted in product demonstrations and troubleshooting, enhancing customer confidence and retention.

Telecaller – Sargam Electronics (1 Year 4 Months)

•Managed outbound and inbound calls to manage high quality services.

•Built rapport with customers, increasing repeat business and customer satisfaction.

•Trained new team members on call handling and product details.

Telecaller – Profin Management Pvt Ltd (10 Months)

•Outbound calls to customers to recover pending bill.

•Maintained detailed call logs and customer records for follow-ups

Skills

Communication: Strong written and verbal communication in both Hindi and English

Customer Service: Proven ability to handle customer concerns with professionalism and empathy

Technical Proficiency: Skilled in MS Word, MS Excel, and MS PowerPoint

Multitasking: Efficiently handles multiple tasks under pressure

Strengths

Hardworking: Committed to delivering high-quality work

Team Player: Effective collaborator with strong interpersonal skills

Adaptable: Quick to learn and adjust to new environments

Focused: Goal-driven with attention to detail

Trustworthy: Reliable and honest in handling sensitive information

Hobbies

Playing and watching sports

Discussing current affairs on social media

Personal Details

•Father’s Name : Mr. Mohan Singh Rawat

•Date of Birth : 11th April 2000

•Marital Status : Unmarried

•Nationality : Indian

•Languages : Hindi, English

Date:

Place:

(Bharat Rawat)

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