Customer Service Support

DC

DASHEINA CURTIS

******.********@*****.*** 443-***-**** Baltimore, MD 21217 WWW: Bold Profile Health Assistants or nursing auxiliaries provide support to nurses by completing the following duties: serving meals, changing linens, helping patients with hygiene, lifting and moving patients, taking patient temperature, and completing other tasks as assigned by healthcare professionals. An energetic and outgoing waiter with great dedication to serving customers and providing them with an exceptional dining experience. A quick learner who adapts to fast-paced environments and can handle multiple tasks under stress. Leveraging an extensive knowledge of cosmetic products compositions, fashion, hair and skin types as well as facial structures to provide clients with an exceptional and comprehensive service that takes all if their unique traits and preferences into consideration.

Food inspection

Table Bussing

Safe Food Handling

Customer support

Customer success

Support service

Strategic problem solving

Time management

Manage multiple responsibilities

Empathetic listener

Patient care

Leadership

Detailed

Creativity

Hair care

Sanitation and hygiene practices

Product knowledge

Easy Like Sunday Baltimore, MD

Server

05/2024 - Current

Handled money transactions accurately while following company procedures for handling cash payments.

Performed opening and closing duties such as setting up the dining area, restocking supplies.

Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Provide great customer service to all customers needs and wants. Center for advance orthopedics

Catonsville, Md

Patients Access Specialist Second Level

04/2023 - 12/2023

Conducted tests on newly developed applications prior to deployment into production environments.

Responded promptly and professionally when responding to customer service inquiries related to database usage or security concerns. Ensured that all users had appropriate permissions before allowing them access to sensitive information.

Greeted patients and visitors in a friendly and professional manner Responded to inquiries from patients, family members, and healthcare professionals regarding appointments, services, and procedures.

Updated and maintained patient records in electronic health record Summary

Skills

Experience

systems.

rated with healthcare providers and administrative staff to ensure seamless patient flow and timely access to care.

MedStar Health Baltimore, Maryland

Patient Access Specialist

12/2020 - 11/2022

Analyzed reports generated by EHR system in order to identify areas of improvement within the workflow processes.

Educated patients about financial policies and procedures at facility; explained benefits of various payment options available. Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.

Served as the first point of contact for patients, addressing inquiries and providing information about services and procedures. Coordinated patient appointments, ensuring scheduling efficiency and accuracy.

Coordinated patient appointments, ensuring scheduling efficiency and accuracy.

Facilitated the registration and admission process, accurately entering patient information into electronic systems.

Verified patient insurance coverage and eligibility, explaining financial responsibilities and collecting payments as necessary. Hook and reel Baltimore, MD

Bar Server/Server

10/2019 - 02/2021

Maintained cleanliness of the bar area throughout shift. Restocked glassware, ice, liquor and other supplies as needed. Prepared specialty cocktails according to recipes or customer requests. Greeted guests promptly and courteously, guiding them through the menu and making recommendations as needed.

Monitored guest satisfaction and address any concerns or requests promptly.

CMD outsourcing solutions Baltimore,

Md

Admissions Counselor

10/2019 - 11/2019

Researched scholarship opportunities for incoming freshmen. Created marketing materials for recruiting efforts including brochures, flyers, and emails.

Responded promptly to inquiries from parents or guardians regarding admissions procedures or policies.

Responded to inbound calls regarding college admissions and financial aid inquiries

Initiated outbound follow-up calls to support prospective students and ensure completion of requirements

Delivered exceptional customer service, prioritizing professionalism and empathy

Baltimore Comedy Factory Baltimore,

MD

Server

01/2017 - 11/2019

Took orders from customers accurately and in a timely manner. Performed opening and closing duties such as setting up the dining area, restocking supplies.

Accurately recorded orders on cash register and point-of-sale system. Welcomed guests with a friendly and outgoing demeanor, creating a positive first impression.

Klebanow and associates Baltimore, MD

Medical Records Clerk

06/2012 - 12/2016

Monitored compliance with state and federal regulations regarding release of information.

Retrieved patient medical records in response to requests from authorized personnel.

Processed incoming medical records requests.

Organized and maintained patient medical records in accordance with regulatory requirements and organizational policies. Ensured the accuracy and completeness of medical records by reviewing and updating information as needed.

Responded to inquiries regarding medical records in a professional and timely manner.

Collaborated with healthcare providers and administrative staff to support patient care and administrative functions.

Meade Senior High Fort Meade

High School Diploma

06/2012

Baltimore Beauty And Barber School Baltimore Md

Cosmetology

Baltimore City College Baltimore, MD

Credits

Education and Training

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