Customer Service Inside Sales
Resume:
Kevin Harvey
Houston, Texas ***80
***********@*****.***
Cell: 346-***-****
CAREER OBJECTIVE
I’m a proven professional with over 16 years of experience in Inside Sales/Account Management/Recruiting Associate seeking employment in the same profession. Employment expertise in customer service, public relations, and corporate relationship building. Computer literate in areas of management pertaining to mid and senior level management.
PROFESSIONAL EXPERIENCE
ARS Rescue Rooter Houston Houston, TX
Customer Service Representative (Inbound) 11/23-Present
Manage and answer a high volume of customer calls / questions and resolving calls in a timely manner
Adhere to script while handling inbound calls to assist inquiries
Discusses products offered and ensures customer satisfaction
Resolve customer issues with effective problem-solving skills to retain customers
Maintain excellent knowledge of our products and services in order to understand the customer’s needs
Maintain open communication with management and other team members
Documenting all customer information, communications and sales in CRM system
Continually maintaining a working knowledge of our clients’ products, services and promotions
Quality Staffing (Academy Sports & Outdoors – Corporate Office) Katy, TX
Warehouse Clerk 9/22- 05/23
Deliver products, supplies, and equipment to designated area
May operate a forklift, order picker, or other machinery to complete tasks
Receives, counts and records shipment data into the system
Matches packing list information to actual merchandise
Prepares packages/merchandise for storage
Identify incorrect/short/over/damaged items and immediately notify supervisor
Maintains condition of work area (free of trash, product in correct location, etc.). Follow company safety policies and procedures and encourages other associates to do the same
Receive and fill orders, materials, and products to installers and subcontractors
May perform receiving, stocking, replenishing, picking, shipping tasks, and other duties as assigned
Community of Faith Houston, TX
Volunteer/Compassion In Action (Tonya Dixon) 5/19 - Present
●Pray and promote spirituality
●Prepare and deliver food to the community
●Plan or lead food bank dates and times for the Greater Houston Area
●Register the public for food distribution
Urban Eats Bistro Houston, TX
Host/Cashier 4/20-9/22
●Provide guests with menus
●Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
●Greet guests and seat them at tables or in waiting areas
●Answer telephone calls and respond to inquiries or transfer calls
●Operate cash registers to accept payments for food and beverages
Winn Dixie Franklinton, LA
Cashier 8/18-5/20
●Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
●Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
●Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Lincoln Heritage Life Insurance Corporation (Self-Employed) Houston, TX
Insurance Agent 6/14-7/18
●Sell final expense (burial) insurance for Lincoln Heritage Life Insurance Corporation policies to individuals and families on behalf of insurance companies
●Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person and to discuss any existing coverage
●Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
Fulcrum Retail Holdings LLC Houston, TX
Account Manager/Inside Sales Retention Specialist (Call Center) 4/09-5/14
●Responsible for selling residential contract renewals for(3)Corporations: Amigo Energy, Tara Energy, Smart Prepaid Electric
●Selected for a pilot to sell natural gas in Georgia because of my excellent closing skills
●Statistically ranked #1 salesperson on sales/retention team (Estimated Sales 250-300 contract renewals/monthly)
Minority Career Expo Houston, TX
Director of Public Relations/Event Coordinator/Recruiter Associate 5/01-3/09
●Managed the marketing/advertising of Fortune 500 companies selling booths to a minimum of 50-55 exhibitors and 2000 attendees of national career fairs
●Compiled monthly database of all participating companies
●Contacted corporations & deans of universities of upcoming career fairs
●Identify all candidates with high profiles and analyze all business requirements for organization and assist in recruitment.
●Identify appropriate sourcing channels for all profile and track database and develop good professional relationships.
●Maintain all candidates for organization and monitor all interviews and hire ration and develop professional relationships with all field candidates and design various cost effective strategies
●Develop procedures to maintain all candidates with help of all professional and social network and perform search on all websites and maintain knowledge on all trends and sourcing
●Coordinate with all departments and assist in placing appropriate internal job postings and monitor all candidates for positions and ensure compliance to all hiring guidelines
Kreative Images Foundation Los Angeles, CA
Sr. Account Manager/Public Relations Consultant 6/96-4/01
●Established or maintained cooperative relationships with representatives of community, consumer, employee, public interest groups, executive management, and entertainers
●Studied the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influenced public opinion or promote ideas in compliance to KI Foundations image
●Coordinated non-profit formal fundraising events that surpassed for-casted fundraising projected amounts at night end ($850,000)
EDUCATION
Prairie View University, Prairie View, TX – Graduated with a BBA/1991,Major: Marketing/Minor: Management
The WorkFaith Connection, Houston, TX – Job Readiness Workshop – Certificate Awarded
HOBBIES
Church, Volleyball, Reading, Golf, Water/Snow skiing, Traveling
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