Customer Service Data Entry

Ganiu Omotayo

© Fort Worth, TX ***** - 682-***-**** /***************@*****.***

PROFESSIONAL SUMMARY

Dynamic Customer Service Representative with a proven track record at Joyful Stores Enterprises, excelling in conflict resolution and customer loyalty enhancement. Skilled in active listening and data entry, I effectively managed escalated calls, ensuring customer satisfaction and fostering repeat business.

Committed to continuous improvement through training and development. SKILLS

Customer service Active listening Critical thinking Data entry

Call center experience Computer proficiency Scheduling Call management Stock management

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE/SECRETARY: 01/2018 to 12/2020 Joyful Stores Enterprises Fort Worth, TX

•Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

•Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

•Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

•Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

•Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

•Participated in training programs to enhance product knowledge and customer service skills.

•Trained new Customer Service Representatives on company policies, procedures, and best practices.

EDUCATION

Associate In Science Degree Geographic Information Systems Technology Foothill College, Los Altos, CA

01/2022

CERTIFICATIONS

• Atingi Course Certificate

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