Technical Writer/Software QA Engineer

LANE NELSON COPLEY

*******@*****.*** 415-***-****

Technical Writer and Software QA Engineer

Looking for an interesting hardware and software process and procedures documentation, or a QA project which fully uses my knowledge, experience, resilience, initiative, optimism, adaptability and energy in a way which is technically challenging and demands constant educational growth

TECHNICAL SKILLS

●API documentation and “normalization”

●Full experience with the complete SDLC (several projects)

●Experience with full Agile and mixed Agile development schemes

●Programming Languages: Java/Android, C#/.NET

●Operating Systems: Windows, Android, MacOS, iOS (did the coursework for UNIX sysadmin through UC Extension, but never used it).

●Development environments: emacs, Visual Studio, Eclipse, Android Studio, VS Code

●Defect tracking software: Jira, TestTrackPro, Microsoft Test Manager

●Requirements management: Microsoft Team Foundation Server, IBM DOORS

●Automation scripting: Microsoft Test Manager, custom test scripts in WSH

●Version control systems: SVN, GitHub Enterprise (and Git proper), Team Foundation Server, SharePoint

●Authoring tools: MS Office suite, Adobe suite, Visio, iGrafx, GIMP, SnagIt

●Enterprise software technical writing experience for both on-prem and cloud (AWS and GCP—no Azure)

●Semiconductor and consumer product technical writing experience

●Regulatory experience (FDA-regulated GLP methods development and validation, GMP process and equipment validation, and GCP device software testing)

EXPERIENCE

INTUIT REMOTE

Contract Technical Writer May 2024 – July 2024

●Updating and editing Intuit’s Confluence LMS to reflect changes in Intuit’s enterprise software (essentially, all software documentation is contained in these wikis, including APIs, architecture documents and project planning documents). Used to educate engineers new to Intuit

FISERV SUNNYVALE, CA

Contract Technical Writer Jan. 2024 – Mar. 2024

●New document portal creation for financial institution card-processing company involving API documentation editing, formatting from/to Swagger, and testing in Postman

●Some S.O.P. editing for their new Developer Studio project, a developer-friendly credit/debit card processing system

YAHOO! (formerly Oath, YAHOO + AOL and/or Verizon Media—it’s complicated) REMOTE

Senior Technical Writer Sept. 2018 – July 2023

●Established authoritative Content Management System (CMS) in this enterprise environment, creating or editing S.O.P.s for developers new to the Yahoo!-AOL-Oath-Verizon Media environment in on-prem and both AWS and GCP cloud systems

●Contributed to and built new Markdown-powered documentation sites with the Static Site Generator (SSG) mkdocs. Advocated (strongly) for APIs to be fitted to the OpenAPI standard, tested in Postman and published in Swagger

●Collaborated with SMEs (Subject Matter Experts) to document the best practices for our Cloud Transformation to AWS and GCP

●Wrote lots of nifty documents including security docs, CCCP and GDPR compliance policy and technical documentation, CI/CD using Screwdriver, iOS and Android developer tools, REST APIs, web apps, short instructional S.O.P. videos (“video snacks”), A.I. S.O.P.s (general docs and operating docs), and Yahoo’s supporting electronic publishing software infrastructure, all being migrated to either GCP or AWS.

●Created or edited technical papers, user guides, quick start guides, reference guides, FAQs, and general security and secure software lifecycle white papers in GitHub Enterprise, Jira, and Confluence

KAISER PERMANENTE REMOTE

Contract Technical Writer Sept. 2016 – Dec. 2016

●Assembled, edited, reformatted, proofread and wrote disaster recovery runbook documents for Kaiser Permanente in Pleasanton (contract through a temp agency)

KILOPASS SAN JOSE, CA

Contract Technical Writer May 2016 – July 2016

●Edited, proofread and reformatted Test Methodology Design Guide and Data Sheets for a provider of non-volatile memory circuitry designs to improve usability and branding consistency (contract through a temp agency)

BIO-RAD LABORATORIES HERCULES, CA

Software QA Engineer Jan. 2005 – May 2015

●Quickly found major defect sources in blocks of code by ad hoc testing in a session-testing environment throughout the SDLC

●Responsible for writing technical documentation of entire test plans from software requirements specifications for several projects simultaneously

●Responsible for writing technical documentation of test cases from test plans which trace to software requirements specifications

●Responsible for writing technical documentation for release recommendation reports

●Executed tests from test cases, providing timely feedback through prompt, complete defect recording and tracking in an Agile environment

●Test lead on two robot projects (one firmware-based, one Windows-based); wrote test plans, test cases, test reports and release recommendations

●Test lead on firmware-based PCR instrument; wrote test plan, test case, test report and release recommendation.

●Provided direction to software developers creating automated testing software from a SQA point of view

●Created test harness (not related to the above test software) for execution of scripted UAT and BVT with excellent notification features (distributed e-mail report if all passed, SMSed operator only if any test failed)

●Prevented enormous loss of time and money by calculating the expense of fully validating existing product line in a mixed environment (approximately two man-years saved)

●Instituted virtual machine testing using VMware images; later automated testing using these images

●Verified data integrity over command-line interfaces through rigorous test planning and execution; the command-line interface was later replaced with a full API

●Provided meaningful feedback for UI development from the customer POV

●Installed, tested, verified and validated firmware components of several complex instrument controls, including heating/cooling controls, robotic stepper systems, heated lid and motor systems, I2C communication devices, USB hubs and cameras in the context of providing end-to-end verification of instrumentation systems

●Verified microscope camera data integrity in Android kiosk-mode touchscreen-controlled fluorescent cell imaging device

●Helped validate 21 CFR Part 11-compliant software revision

STANFORD RESEARCH INSTITUTE, INTERNATIONAL MENLO PARK, CA

Contract Technical Writer 11/2004 - 12/2004

●Reformatted, revised and edited Pathways Tools genome navigator software manuals (contract through a temp agency)

TriCN SAN FRANCISCO, CA

Contract Technical Writer 2004

●Revised and edited datasheets and application notes for a small telecommunications semiconductor design company as part of their re-branding effort (they wanted to be bought out)

●Created document tracking system and specified new technical documentation software (FrameMaker and Visio)

BIO-RAD LABORATORIES HERCULES, CA

Contract Technical Writer 2003-2004

●Edited software APIs for the MS / .NET software for a laboratory analytical device

●Wrote or edited SDLC documents including software design specifications, software release specifications and procedures, and user guides.

●Wrote and edited ISO 9001 compliance documents (S.O.P.s and work instructions) (contract through a temp agency)

EMANTRAS SAN JOSE, CA

Contract Technical Writer 2002-2003

●Wrote and edited product bulletins

●Wrote and edited software specifications

●Wrote and edited user guides for a line of personal media devices (contract through a temp agency)

NUCORE TECHNOLOGY SUNNYVALE, CA

Contract Technical Writer 2002

●Wrote and edited data sheets

●Wrote and edited hardware reference manuals for the analog front end and digital back end of digital imaging products (contract through a temp agency)

EQUATOR TECHNOLOGIES CAMPBELL, CA

Contract Technical Writer 2001

●Edited data sheets and application notes

●Wrote product bulletins

●Documented the software APIs of a whole family of video processors (contract through a temp agency)

SAGE SAN JOSE, CA

Technical Documentation Director 2000-2001

●Managed deadlines for firmware and register specifications

●Wrote product bulletins (and other marketing material)

●Edited application notes and data sheets for display processors

SILICON MAGIC SANTA CLARA, CA

Technical Writer 1998-2000

●Researched and wrote documentation suites for families of graphics processors and memory chips

●Wrote and edited engineering specifications and reference manuals, the programmer's reference guide, product brochures and bulletins, data sheets and application notes in FrameMaker

●Instituted firm's first document tracking system

INTEL SUNNYVALE, CA

Technical Writer 1997-1998

●Updated data- and application books for the entire family of graphics processors, as part of Intel's Portable Graphics Group in FrameMaker

●Reorganized entire documentation format, structure and system

●Wrote test procedure documentation, edited software release notes and produced ancillary training materials

●Represented Intel at VESA standards meetings (with my supervisor)

BRESSLER COMPUTING OAKLAND, CA

Technical Writer 1997

●Authored and maintained web site on Sun Solaris system in Notepad, emacs and pico ●Produced more than half the design, writing, editing and illustration in the on-line help and the printed user's guide

●Shared in the generous bonus for meeting an extremely aggressive deadline

BAYER BIOTECHNOLOGY EMERYVILLE, CA

Validation Consultant 1996-1997

●Tested, documented and validated the software implementation of Building Automation System and Distributed Control System for cGMP/cGLP compliance (both the clean-room air-handling system and the manufacturing SCADA system)

●Wrote batch production records, standard operating procedures and training records (contract)

SYNERGYSTIC COMMUNICATIONS SAN MATEO, CA

Contract Technical Writer 1995

●FrameMaker editor on the 100,000-page set of end-user training manuals for the State of Florida

Microsoft Team Foundation Server, Defect Tracking Software, Requirements Management, Team Foundation Server, Microsoft Test Manager, Equipment Validation, Enterprise Software, Methods Development, Operating Systems, Technical Writing, API Documentation, Agile Development, Software Testing, Version Control, Control Systems, MS Office Suite, Android Studio, semiconductor, Visual Studio, Office Suite, Test Scripts, Adobe Suite, Automation, Sharepoint, IBM Doors, Scripting, Eclipse, Windows, Android, Github, KMS, MacOS, Visio, emacs, vi, Agile, SDLC, Java, Jira, .NET, Gimp, Unix, GMP, GLP, GCP, FDA, Git, GitHub, Markdown, WSH, C#/.NET, APIs, Postman, LucidChart

EDUCATION

CALIFORNIA STATE UNIVERSITY, Chico and Hayward--Bachelor's in Chemistry

Additional classwork in UNIX system administration, Java for Android development, C#/.NET for Windows and

software QA for 21CFR Part8xx, Medical Devices

Rev. 2025A14TW-long

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