Customer Service A Team

Location:

Posted:

March 29, 2025

Louay M. Shaheen

************@*****.***

EXPERIENCE

Shell- Gas Station, Roanoke, TX, 2018 TO PRESENT

Night Manager

Duties

• Expertise in Gilbarco Veeder-Root Accounting/Reports

●• Brought overall rating from 45 to 100 and maintained during employment according to monthly inspections from vectron Co. "Owners of Shell"

• Extreme emphasis on productivity, efficiency, and customer service.

• Managing a team of 5 employees.

• Daily Sales Reports, Fleet Daily Reports, Accounting, Customer Service,

Maintenance, Stock.

Shaheen Roasterie, Amman, Jordan

Business Development/Regional Manager

Achievements and duties

• Expanding the Roasteries chain from 1 location to 9 locations.

• Built gross sales from $520k to $2.6 million Jordanian Dinars.

• Cut debts from $150k to $0 Jordanian Dinars.

• Reorganized products and productivity.

• Researched and created new products for the chain.

• Event Coordinator.

• Built Business Relationships

• Managed 70 employees

VOLUNTEER WORK

Amman Small Business Growth, Amman, Jordan: Created incentives for small business growth; Helped

local businesses increase sales and stay in business