High School Accounts Payable

Cathy Pittman

*********@*****.***/414-***-****

PROFESSIONAL ACCOMPLISHMENT AND WORK HISTORY

United Health Care-Dental Credential Specialist-January 2019- June 2019

Handled administrative duties

Activated customer debit cards

Answered and assisted customer requests for card activation and distribution

BMO HARRIS –Card Activation Specialist-September 2018 to January 2019

Handled administrative duties

Activated customer debit cards

Answered and assisted customer requests for card activation and distribution

Duncan Solutions-Collections Specialist 3-November 2017 to June 2018

Multistate collections for traffic violations and state toll systems (CA,DC,DE, GA, IL, MA, PA, TX, VA)

Handled inbound and outbound calls with the objective of correcting delinquent account status (LivLox Systems)

Researched, analyzed, and settled customer bill disputes

Robert Half Staff-Advicent Solutions Collections Coordinator-June 2016-June 2017

Handled inbound and outbound calls with the objective of collecting delinquent accounts.

Researched, analyzed, and settled all customer billing disputes.

Developed new processes to reduce aged accounts from up to 120 to 0 days.

Negotiated settlements and established promise to pay.

Performed skip tracing and updated customer information in the data system.

Achieved recovery of 85% of bad accounts.

Classified overdue accounts for efficient collections

Wells Fargo-Mortgage Collector -October 2013-July 2015

Recorded information regarding financial status of client and status of collections efforts

Identified, initiated and facilitated resolution of customer issues reconciled discrepancies with clients

Used probing techniques to determine reason for delinquency

Negotiated to collect balance in full or best possible arrangements for consumer and company

Processed contracts and payments on accounts for inbound and outbound calls

Dentaquest-Dental Health Credentialist June 2011- August 2013

Performed initial client assessment and analysis to begin dental claim research process

Monitored and maintained company health records and claims

Balanced and disbursed accounts payable for company vendors

Processed medical/dental claims for government approval

E D U C A T I O N

Milwaukee Lutheran High School, Milwaukee, Wisconsin –General High School Diploma 1987

Milwaukee Area Technical College, Mequon- Additional General course work from September 1987 thru September 1989

Milwaukee Area Technical College, Milwaukee-Barber and Cosmetology Certificate May 1994

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