Customer Service A Team

Nicholas Ssenkuba

*********@*****.*** GREENBELT, MD, US 571-***-****

WORK HISTORY

Seasonal Sortation Associate at Amazon Fulfillment Centre November 2024 - January 2025 (0.5 Year)

· Processed 400+ packages daily with 99.9 accuracy using RF scanners, ensuring timely sorting and routing in compliance with safety protocols · Collaborated with a team of 10+ associates to meet hourly productivity goals during peak holiday seasons, reducing shipment delays by 15 · Operated handheld scanners and inventory management systems to update tracking data in real time, maintaining precise record for 10000+ items monthly · Maintained a clean and organized workspace, adhering to OSHA standards and contributing to a 20 improvement in team efficiency

Business Owner Manager at S N enterprise

January 2021 - September 2024 (4 Years)

· Processed 50+ daily financial transactions with 100 accuracy, managing cash flow, reconciling accounts, and minimizing discrepancies · Trained and supervised a team of 4 employees in customer service protocols, fraud detection, and compliance with financial regulations · Implemented inventory and accounting systems (QuickBooks), improving financial reporting efficiency by 30 and reducing operational errors · Built long-term client relationships by resolving concerns, processing returns, and recommending tailored solutions, achieving a 98 satisfaction rate · Ensured strict adherence to local financial laws and audit standards, maintaining zero compliance violations over 3 years

EDUCATION

Kyambogo University -

Graduated 2022-01-01

Accounting

Regent University -

Graduated

Business Analytics

SKILLS

Accounting, 1 year

Accounting Systems, 1 year

Data Analysis, 1 year

Auditing, 1 year

Customer Relationship Management, 3 years

Business Efficiency, 3 years

Business Process Improvement, To complete

Cash Management, 4 years

Sales Till Operation, 2 years

Customer Service, 3 years

Regulatory Compliance, 4 years

Conflict Resolution, 3 years

Occupational Safety And Health, 1 year

Finance, 1 year

Financial Regulations, 1 year

LANGUAGES

English, Native/Bilingual

ABOUT ME

I have management experience: 1 years

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