Customer Service High School

Margaret Yardegar

Triangle, VA *****

Email: **********@*****.***

Phone: 571-***-****

Professional Summary

Highly efficient and detail-oriented individual with a strong background in fast-paced environments, including fast food, car wash, and casino industries. Skilled in delivering exceptional service, maintaining operational cleanliness, and ensuring customer satisfaction in high-volume settings. Demonstrates the ability to handle pressure, multitask effectively, and adapt quickly to changing priorities. Proficient in building strong customer relationships, scheduling, and coordinating activities while upholding industry standards for safety and compliance. EDUCATION Potomac Senior High School Dumfries, VA

Northern Virginia Community College (currently enrolled – Cybersecurity major) Woodbridge, VA High school Diploma March 2022 – June 2023

PROFESSIONAL WORK EXPERIENCE Rosie’s Gaming Emporium Dumfries, VA Court Room Attendant / Player Service Representative November 2023 – Present

• Acted as a primary guest liaison, delivering high-quality customer service to over 40 clients daily, resolving inquiries efficiently and courteously enhancing client satisfaction.

• Entered and updated Players Card database information with a 99% accuracy rate, enhancing the quality of the player data system.

• Efficiently manage and enter data into the Players Card database, ensuring all information is accurate and up to date.

Edge Express Carwash Dumfries, VA

Crew Member April 2023 – October 2023

• Direct an average of 25 cars into the wash tunnel per shift, ensuring proper alignment and preparation to enhance their overall experience.

• Provide prompt, professional, and friendly assistance to clients, ensuring their needs are met efficiently.

• Monitor and refill cleaning supplies, such as solution bottles and towels, to ensure customers have everything they need for a complete car wash.

Dunkin Donuts Dumfries, VA

Crew Member November 2021 – April 2023

• Consistently prepared high-quality food and beverages, adhering to Dunkin' Brands’ operational standards to ensure guest satisfaction.

• Adhered to all health and safety regulations, contributing to a safe work environment and compliance with Dunkin' Brands’ guidelines.

• Maintained a clean, safe, and organized workspace, ensuring all areas were stocked and sanitary to provide a positive environment for both guests and team members. SKILLS

Microsoft Communication Teamwork

Problem-Solving Adaptability Customer Service

Excel Technical skills Adaptability

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