Customer Service Team Assistant
Resume:
Glenn Felton
Admin Resume
Virginia Beach, VA 23452
**************@*****.***
References Available Upon Request
Very Visionary Productions – Writer / Production
Team Assistant
02/ 24/2019 – Present
Duties
• Write Sketches and project scripts
• Performs general office duties like answering the phone, filing, and helping our CEO with upcoming projects
• Coordinate & Schedule Shoot dates for media projects
• Organize meetings
• Taking notes/minutes during our meetings
• Oversee documents and get signatures from all
participating individuals on set
• Scout locations
• Do video & photo editing, help work the sound
equipment and cameras for projects
• Interact with clients/customers via ZOOM/messenger providing and transferring information on upcoming events and possible shoot dates
City of Virginia Beach – DSP Assistant
12/2021 – Present
Duties
• Taking care of the clients
• filing their paper work
• making copies
• responding to emails via outlook
• answering multi-line phone
• uses kronos /UKG website & app
Barry Robinson Center –
Residential Counselor
05/2015 – 02/2021
Duties
• Performed office tasks such as filing, faxing, and photo copying
• charted documentation on the kids
• counseled them in their time of need
• Made Rounds for the kids Safety
Sentara Princess Anne Hospital – Volunteer
Info Desk Help
9/2014 – 6/2016
Duties
• Answered Phones
• Transferred calls on multi-line phone
• ID visitors for safety
• Look up patients in the database
• Provide good customer service
• Worked with hyper space & epic
Wave Church – Volunteer Info Desk Help
03/2014 – 3/2019
Duties
• Greet People
• Answer Phones / transfer calls
• Answer Questions
• Provide Helpful Information
• Provided excellent problem-solving skills
Wave City Care – Volunteer
Admin Office Help
03/2013 – 09/2014
Duties
• General Office/Admin Work
• Reply to Emails
• file Paperwork, make Copies
• Update Their Website and
• Assist with Community Events
• Go to meetings
• Travel to site locations
• Data Entry for participants in local events
Tidewater Community College
– Work Study Desk Help
08/2012 – 12/2012
Duties
• Provided Students with good Customer
Service
• Help students sign in and out of Labs,
• Take and Return Student ID Cards
• Let Them Check out Textbooks
• Assign the Students to Tutors
• Keep Track of who is next in Line for a
Tutor
• Perform Basic Microsoft and Internet Skills
• Answer Phones
• transfer Calls
• reply to Email
• File Paperwork
• Make Copies
• Help Students with Computer Difficulties
(Minor Tech Assistance)
EDUCATION
Princess Anne High School – High School
Diploma - 2009
Tidewater Community College - Admin
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