Customer Service Representative

Rhonda Holliday

*********@*****.***

**** ***** ***** **

Memphis, TN 38116

PH# 901-***-****

Work Experience

Imperial Security Office – Memphis, TN – April 2022 to Present - Monitor Parking lot and surrounding area, notify emergency services as needed.ie. fire or health or police Caregiver/Family – Los Angeles, California – August 2019 - January 2022 Customer Service Representative, American Home Shield -. December 2017-Aug 2019- Assisting Homeowners with repairs in the home by locating repair company service calls, taking payments, adjustments and collections on customer accounts resolving complains and vendor concerns also. Security/Overgoods- Sr. Trace Representative, FEDEX Express, September 2006- September 2015 – Heavy phone contact inbound and outbound calls, Problem solving environment, tracing package movement, claims and billing adjustments, lost packages, contraband/prohibited shipments, drug and pilferage shipments

OLVA STATION – Courier, FEDEX Express August 2004 to September 2006 - Front line customer service, face to face, Pickup and delivery of packages, customer supplies billing checks, credit cards payments sales

Letter of recommendation upon request. Your consideration is greatly appreciated Education: Virginia Union University Richmond, VA 01/1979-05/1982