Administrative Assistant Customer Service

Patricia Drisdel

*** ******* ******

Collinsville, IL 62234

Cell Phone: 618-***-****

**************@*****.***

Administrative/Customer Service

• Administrative Support/Office Manager/Clerical with over 20 years’ experience in an office

• Strong attention to detail, customer service and listening skills; highly motivated and flexible

• Bookkeeping software, Microsoft office software, voicemail systems

• Possess effective organizational, communication and interpersonal skills

•

Career Objective: To further my career in a challenging and professional administrative position which allows me to utilize the skills I have obtained through years of experience. Professional Experience:

Southwestern Illinois Correctional Center

950 N. Kingshighway

East St. Louis, IL 62203

Position: Counselor 1

Length of Position 2/2023 - Current

Responsibilities:

Provide case management to residents to coordinate their services and resources. Maintain records and daily clinical charting as required internally Prepare reports, schedules or other information required by the program Coordinate individual clinical care of assigned resident caseload. Lutheran Child and Family Services of Illinois

317 W. Main Street

Belleville, IL 62220

Position – Receptionist

Length of Position 7/2022 – 2/2023

Responsibilities: Opening and closing the office daily, answering all incoming phone calls, stamping all incoming mail with current date, welcoming all visitors and stocking all supplies. Home Instead

105 S. Pointe Drive, Suite B

Edwardsville, IL 62025

Position: Schedule Coordinator

Length of Position 5/2022 – 6/2022

Responsibilities: Opening and closing the office daily, answering all incoming phone calls, stamping all incoming mail with current date, welcoming all visitors, scheduling home workers with clients and on boarding new hires.

Children’s Home + Aid

601 James R. Thompson Boulevard, Building E

East St. Louis, IL 62201

Position: Administrative Assistant and Site Manager Length of Position 8/2007 – 4/2022

Responsibilities: Typing court documents and correspondence for staff. Custodian of petty cash accounts, submission and tracking of travel expenses and invoices. Submission of changes in placement of youth in Foster Care for billing purposes. Preparing counseling subcontracts for Foster Care and Intact Programs. Supply ordering, maintaining on-call schedules for Foster Care and Intact. Receptionist duties, including greeting clients and tracking documents for the Childcare Program, Maintaining closed licensing files, maintenance of office equipment, distribution of mail and faxes. Gateway Foundation, Inc.

600 W. Lincoln

P.O. Box 630

Caseyville, IL 62232

Position: Administrative Assistant I

Length of Position 9/2003 -11/2005

Responsibilities: Transcribing medical diagnoses and treatment for patients. Directed clients to appropriate departments, Primary contact for vendors, Typed correspondence, Maintained inventory, Switchboard, filing and distributed mail and faxes. Children’s Home and Aid Society of Illinois

907 Martin Luther King, Suite C

East St. Louis, IL 62201

Position – Foster Care Program Secretary

Length of Position: 5/2001 – 8/2003

Responsibilities: Prepared monthly billing for Foster Care Program, typed correspondence and court documents for staff, custodian of petty cash, ordered supplies, receptionist duties, maintained spreadsheet of cell phones for staff, submitted payroll and expenses, distributed mail and faxes.

General American Life Insurance Company

700 Market Street, 4th Floor

St. Louis, MO 63101

Position: Secretary

Length of Position: 2/1990 – 5/2001

Responsibilities: Prepared monthly sales and purchase reports of securities and money market securities using Excel spreadsheets, Composed correspondence for executive-level management Transcribed dictation, coordinated meetings, scheduled travel arrangements and prepared expense statements. Receptionist duties included filing and distribution of mail and faxes.

Education

Cahokia Senior High School

900 Range Lane

Cahokia, IL 62206

(Member of Office Education Association)

1979 – 1983 (Received Diploma)

SIUE Edwardsville

Illinois State Route 157

Edwardsville, IL 62026

1984- 1985 (Business Administration)

References Available Upon Request

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