Customer Service Banquet Server

Bartender/Banquet Server

Forest Hills Country Club - Rockford, IL

April 2023 to October 2023

Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers

Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

Efficiently handled cash transactions and accurately processed payments using POS system

Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar

Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

Implemented upselling strategies resulting in an increase in average check size

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