Human Resources Customer Service

DUNG N LU (JAYCEE)

Human Resources Management

240-***-**** - **************@*****.*** - Bowie, MD

Summary

Motivated Human Resources professional with an associate degree in HR Management, graduated with honors from Prince George’s Community College. With over four years of customer service experience at Rose Beauty Salon, I am skilled in client relations, operational processes, and employee training. Fluent in both Vietnamese and English, I have successfully enhanced client satisfaction by streamlining communication. I seek to apply my organizational and problem-solving skills in an HR role to contribute to team goals and help elevate the company. Though my direct HR experience is limited, my background and adaptable skill set position me well for success in the field.

Work Experience

Customer Service Associate

Rose Beauty Salon, Lanham, Annapolis, MD

June 2019 – Present

Provided client service, dealt with inbound queries; and made appointments. Kept an open and orderly salon environment, and managed inventory, and transactions.

I utilized my Vietnamese/English bilingual ability to improve client connections.

Addressed client needs and assisted with delegation of duties to streamline process operations.

Improved client retention with feedback-driven service enhancements

Educated new staff on customer service procedures which brought quite the cohesion among team members.

Skills / Equipment

HR Management: Communication Skills - Conflict Resolution - Organizational Skills - Problem-Solving Skills

Technical Proficiency: Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), and experience with office equipment such as photocopiers and scanners.

Education

Prince George’s Community College (PGCC), Largo, MD

Certificate in Human Resources Management (with honors) - GPA 3.5 Completed: May 2024

Associate of Arts in General Studies (with honors) - GPA 3.5 Completed: May 2024

University of Maryland Global Campus (UMGC) Bachelor’s in Human Resources Management Ongoing: 2024-2026

Courses & Certificates

Certificate in Human Resources Management May 2024

Associate of Arts in General Studies May 2024

Bachelor’s in Human Resources Management Ongoing

References

Richard Schumaker: My professor of Introduction to Philosophy: Art of Questioning 301-***-**** Years Known: 2

Anh Van Nguyen: My academic & Career Advisor, PGCC Years Known: 2

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