Customer Service Representative
Resume:
Ashante Brinkley
Rockford, IL *****
************@*****.***
Professional Summary
Energetic customer service representative with 3+ years of experience resolving complex customer inquiries
Willing to relocate to: Rockton, IL - Loves Park, IL - Machesney Park, IL Authorized to work in the US for any employer
Work Experience
Security Guard
GardaWorld Security Services US-Rockford, IL
May 2024 to Present
• Check trucks in and out, making sure UPS employees are safe to enter the job site and checking trucks in and out cutting seals, making sure all is accurate to enter the airport. Security Guard
Securatex-Rockford, IL
January 2023 to May 2024
• Observing cameras, doing my tour/rounds, Checking in parents/students/teachers on and out and assisting them in the right direction.
Security Officer
Per Mar Security Services-Loves Park, IL
October 2023 to February 2024
• Do my rounds, make reports and observe cameras to maintain safety. I do have my perc card and have completed my 20 hour certificate.
Customer Service Representative (CSR)
Alorica Calling Center-Rockford, IL
April 2017 to August 2021
Assisted patients with their claims, doing overrides, filing claims in order to get them their medication. Slot Attendant
Dotty's Cafe-Rockford, IL
February 2020 to July 2021
Greeted customers, served food and drinks and opene Slot Attendant
Molly's Deli-Rockford, IL
March 2012 to July 2014
Greeted customers, served beverages and open and closing duties Education
General educational development
Roosevelt High School - Rockford, IL
September 2001 to June 2005
Finished 4 years of high-school and graduated
Skills
• Guest services
• Hotel experience
• Technical support
• Microsoft Word
• Retail sales
• Microsoft Office
• Soldering
• Security
• Customer Service
• Live chat
• Sales
• Experience with children
• Phone Etiquette
• Assembly
• Serving
• Cash handling
• Typing
• Desktop Support
• English
• Machining
• Cash register
• SSRS
• Desktop support
• Computer skills
• Technical Support
• Caregiving
• Cash Handling
• Laundry
• Computer networking
• Communication skills
• Computer Skills
• Hospitality
• POS
• Microsoft Excel
• Order entry
• Forklift
• Restaurant experience
• Help Desk
• Computer Networking
• Shipping & receiving
• Load & unload
• Merchandising
• Animal handling
• Order Entry
• Blueprint reading
• Fire alarm
• Operating systems
• Report writing
• Front desk
• Sanitation
• Organizational skills
• Office experience
• Writing skills
• Hand tools
• Time management
• Windows
• Live Chat
• Food service
• Manufacturing
• Upselling
• Operating Systems
• Customer service
• Conflict management
• Troubleshooting
• Casino
• Computer Operation
• Help desk
• Data Entry
• Basic math
• Power tools
• Mechanical knowledge
• Leadership
• Microsoft SQL Server
• Warehouse experience
• Customer support
Certifications and Licenses
PERC Card
October 2023 to Present
Basset
January 2013 to February 2016
Basset certified needed for serving alcoholic beverages Guard Card
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