Registered Nurse Customer Service
Resume:
REGINA PATTERSON
Nanticoke, PA
Reginawv21@aol... com
Education
Southern WV Community And Technical College — Associate Degree In Nursing
Work Experience
Keystone Jobcorps Center — Registered Nurse
Wilkes-Barre General Hospital — Registered Nurse
08/2005 — 05/2007
11/2021 — 03/2025, Drums, PA
Assisted students with the application process for state health insurance; coordinated off-site medical appointments and transportation services. Treated students with minor injuries such as sprains and small wounds Consistently maintained accurate and up-to-date patient records, ensuring compliance with healthcare regulations and best practices. Demonstrated strong organizational and time-management skills, efficiently managing multiple tasks and deadlines in a demanding environment. Maintained a high level of professionalism and confidentiality while interacting with patients and colleagues..
05/2021 — 11/2021, Wilkes-Barre, PA
Educate patients and their families about health conditions, treatment plans, and self-management strategies.
Moses Taylor Hospital — Registered Nurse
Carefirst Blue Cross Blue Shield — Customer Service Representative Prepared the endoscopy suite and equipment, ensuring everything was clean, and organized.
Administered medications, including pain medication and intravenous fluids, as directed by the physician, and monitored the patient's response. Assisted the physician during the procedure, handing instruments, managing equipment, and ensuring a smooth workflow. Monitored the patient's vital signs (e.g., heart rate, blood pressure, oxygen saturation) and level of consciousness.
Adhered to strict infection control protocols to maintain a clean and safe environment.
10/2019 — 05/2021, Scranton, PA
Administers medications prescribed by the physician ensuring proper dosage and timing.
Administered various treatments, such as wound care, injections, and IV fluids. Explain diagnoses, treatment plans, and medications, to patients and their families
Report patient status, changes in their condition, and any concerns to physicians.
Document patient assessments, treatment, and progress in the medical record. Operated and monitored medical equipment, such as IV pumps, telemetry devices, and insulin pumps
06/2016 — 06/2019, Charleston, WV
Provided physician's offices' eligibility, coverage, claims, benefits, Helped customers with problems such as billing errors, denied claims, or policy changes.
Explaining insurance policies, deductibles, copayments, and other terms in a clear and understandable way.
Charleston Area Medical Center — Registered Nurse
provided excellent customer service and resolved issues efficiently and effectively.
08/2007 — 05/2019, Charleston, WV
Monitor patients' conditions and assess their needs to provide the best possible care and advice.
Observe and interpret patient's symptoms and communicate them to physicians.
Collaborate with physicians and nurses to develop individualized care plans for patients.
Monitor vital signs, such as heart rate, blood pressure, temperature, and respiration rate, and report changes to the physician. Provide wound care, including cleaning, dressing, and monitoring for signs of infection.
Administered medications, ensuring the correct dosage, route, and timing.
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