Fort Wayne Desktop Support

COURTNEY CALBERT

**** ****** *****, **** *****, IN., 46804

***********************@*****.***

Mobile 513-***-****

SKILL SUMMARY

Certifications:

Cert ID: Foundations 2007 portables (698), Foundations 2008 portables (781), Foundations 2008 desktops (783), DCSE Foundations 2010 Portables (2003), DCSE Foundations 2010 Desktops (3016)

●Cert ID: 116, 903, 908, 787, 834, 907, 883, 792, 873, 874, 826, 824, 814, 815, 830, 892, 905, 888, 884, 890, 836, 523, 577, 802, 709

●A+: Cert ID: 220-602 (COMP001000812140)

●3CX Voip Basic

●Lion Guard Basic, Auvik Basic

Skills:

●File server management

●Active Directory Management:

●Desktop Support

●Deployments & Migrations:

SCCM

Office 365 Intune SharePoint / OneDrive

●Virtual Desktops:

VMWare ESXi

Hyper-V

●3CX Voip

PROFESSIONAL EXPERIENCE

Certified CIO Baltimore, MD 02/2022 – Present Helpdesk Engineer / Project Engineer /System Administration

Supervise deployment and migration of new IaaS and SaaS systems as well as design and build new on-premises or cloud server-based deployments. Implement complex network architecture, including hardware stacks and standard networks using SonicWall and Unifi network equipment. Deliver training to internal staff and external end users for new systems and standards. Perform VoIP/3CX phone system installation and maintenance as well as maintain vendor relations, co-managed IT, and management of customer expectations.

Helpdesk duties included:

Basic and advanced troubleshooting, ADUC / AAD management, DNS management (Via server or DNS Filter), Office 365 user and device management, File / Print server administration, Terminal Server administration, Active Directory Server administration, Etc.

Project included:

SharePoint Migrations

Transitions from On-Prem systems to Azure Cloud systems

Building new Hyper-V physical servers / and Virtual machines

Decommissioning of On-Prem servers

Application server setups

Basic SonicWall setups

Unifi network setups (UCK, UDM, UAP, and Switches)

New Client Onboarding

Workstation and Voip phone setups

Tools Used:

Office 365 Admin Portal, ConnectWise - (Control, Connect, Screen Connect), Auvik, DNS Filter,

LionGuard, Threat Locker, Auvik, Pax8

Improve Your I.T. (Managed CIO) Perry Hall, MD 10/2016 – 06/2017 Systems Administration

● As a systems Administrator, I was responsible for monitoring Bit Defender (AV), and Crash Plan (Backups) across multiple networks from a remote location. I was also responsible for trouble shooting and maintaining various Sonic Wall, and PFSence firewall and VPN issues, troubleshooting various desktop issues as well as server (Primarily QuickBooks) issues by using ScreenConnect to remotely connect to remote client servers, as well as creating and maintaining accounts in O365. I analyzed and performed repairs related to Mac systems, operating issues, and their peripherals, installed, configured, and fixed macOS issues and interacted with users and guided them on queries and issues related to hardware and software.

Apex Systems – Element Fleet Financial (Contractor) Sparks Glenco, MD 04/2016 – 10/2016 Deskside Support / SCCM Administration

● As a Deskside support technician, my primarily responsibilities were fixing and maintaining the desktop computing environment used by employees at Element Fleet Financial. I also provide remote assistance through the telephone and Internet to guide end users who need to troubleshoot their computers. I was also part of the SCCM Administration team, responsible for creating User and Hardware collections, Software packages, Queries, Application packaging using AdminStudio, and general maintenance (Maintaining DP,MP, and Site servers. I was also responsible for print server administration, and basic printer support.

Silver Scorpion Solutions Baltimore, MD. 11/2013 – 10/2015 IT Manager

● Silver Scorpion Solutions is a family-based business. As part owner I am responsible for all IT related issues. I am responsible for maintaining all servers and network connections, as well as all internet connections at all sites across America. I keep all servers and Kiosk up to date with all patches for OS, AV, and software. I am responsible for all outsourcing of IT related issues for all remote sites.

Halkey Roberts Corporation

Saint Petersburg, FL. 11/2012 – 10/2013 Server Administrator

● As a server administrator I was responsible for managing the SCCM, Domain, DNS, DHCP, Print, File servers, VM servers, and light AS/400 Support. I also deployed desktops and servers and performed end user desktop and software support.

EDUCATION

Ivy Tech Community College 2008 – 2012 ● BS in Computer Information Technology

Contact this candidate