System Administrator

MURIEL L. SMITH

**** ******* **** **

Woodbridge, VA 22191 703-***-**** - cell

*******@*****.***

SUMMARY OF SKILLS

Served as an Information Technology Professional. Also served as a Security Professional and Background Investigator after retiring from the United States Army with twenty-five plus years of experience in leadership, management, administrative operations, customer service support, training, teamwork, and supervision. GEOINT mission familiarization. Cleared for Top Secret information Aug 2021 and granted access to Sensitive Compartmented Information based on a Single Scope Background Investigation (SSBI). CI Polygraph completed May 2021. Currently studying for COMPTIA Network+, estimated completion Feb 2025.

EXPERIENCE

PTFS Progressive Technology Federal Systems, Inc. (GDIT) Springfield, VA

Sr. Systems Administrator Oct 2022 to Jan 2024

Maintains operations, maintenance, and monitoring of data center operations and supporting infrastructure managing the functionality and efficiency of a group of computers running on one or more Windows and Linux operating systems. Provides tier 2+ network monitoring and systems administration and support by providing detailed documentation and reporting of events with follow through until resolution. Conducts real-time, pro-active monitoring of all computers and LANs within the data center including the virtual infrastructure across multiple sites. Identify, analyze, respond, triage and troubleshoot/resolve system alerts with data center components to include administration of virtual machines, hosts, and devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Supports virtualization environments including Microsoft Windows 10 and Linux O/S systems.

BAE Systems (Lockheed Martin) Springfield, VA

Systems Engineer Nov 2021 to Sep 2022

Maintains operation of multi-user computer systems, including coordination with network engineers. Setting up administrator and service accounts, maintain system documentation, tuning system performance, installing system wide software and allocate mass storage space. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Develops and monitors policies and standards related to the use of computing resources.

ManTech Springfield, VA

Sr Help Desk Manager May 2021 to Oct 2021

Assigned to the Enterprise Service Desk as the Sr Help Desk Manager. Provides oversight over a 23-person team spread out between two geographical areas. Providing technical assistance and telephonic support to Intel Customers worldwide. Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved within a specified time frame. Provides technical assistance and support for Workflow Management services, which monitors and supports ticket workflows, the review and reconciliation throughout their lifecycle within Service+(Now) ticket system. Coordinates with IT service providers and communicates outages and plans for recovery.

Springfield, VA Sep 2020 to Apr 2021

Previously assigned as a Productions Systems Operations Cell Manager where I monitored multiple remote systems using TruSight BMC metrics. First responder to system alarm/errors. Performed routine system checks. Monitored Unix servers and interface database servers at remote sites, to include performing maintenance if required. Created incident tickets using Service+, if necessary, to escalate tier 3 actions/requirements. Participate in ad hoc Service Restoration meetings. Provided remote resolution using SCCM, remote desktop and other Enterprise Tools, Cisco Unified Manager, Cisco Unity Voice Administration.

Springfield, VA Mar 2020 to Aug 2020

Assigned as a Mid-Level Help Desk Specialist providing technical assistance and telephonic support for Service Desk to Intel Customers. Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved. Helps provide technical assistance and support for Workflow Management services, monitors and supports ticket workflows, review, reconcile and support the management of tickets throughout their lifecycle within Service+ ticket system.

Delta Global Service Arlington, VA

Security Employee Screener Feb 2020 to Aug 2020

Responsible for all facets of provisioning and access control management for all employees’, visitors, contractors, and vendors accessing various buildings for DGS clients and ensure proper authorization/access into buildings.

Allied Universal Springfield, VA

Security Officer Oct 2019 to Mar 2020

Serves as a security officer responding to and assessing security alarms or emergency alarms, emergency situations, medical aid, fires, oxygen deficiency alarms, first responder; secure classified information, escort visitors and contractors, secure ingress and egress situations. Currently holds the Department of Criminal Justice Services Private Security Services Registration for Alarm Respondent, Armed Security Officer/Courier, Unarmed Security Officer/Courier, and Private Security Services Basic Handgun Endorsement.

Perspecta (formerly known as Keypoint Government Solutions) Washington, DC

Background Investigator February 2017 to August 2018

Served as a background investigator in support of national security, focusing on casework for the National Background Investigations Bureau (NBIB).

United States Military Liaison Office Bridgetown, Barbados

International Military Education and Training Coordinator July 2013 to June 2016

Served as the International Military Education and Training (IMET) Coordinator for the US Military Liaison Office (USMLO), US Embassy Barbados. Independently responsible for coordinating training through the Security Cooperation Program for seven countries. Also served as the Information Management Officer, ensuring the team was compliant with all IT related certifications to be on the State Department network. Assisted the team with tier-1 IT related issues, passwords, monitoring Internet usage, IT security measures, software updates, equipment upgrades and tracked all workstation repair requests. Ensured the USMLO-B website was updated/corrected with current and relevant information for viewers to the site. Through the Life Cycle Management process provided oversight, advice and planning for the coordination and funding for future IT requirements with S6/IMO Southern Command office.

7th Sustainment Brigade Fort Eustis, Virginia

Senior Human Resources Sergeant Oct 2010 to June 2013

Served as the NCOIC, for the Special Troops Battalion composed of eleven Companies with over 850 personnel.

Defense Threat Reduction Agency Fort Belvoir, Virginia

Assistant Inspector General Apr 2007 to Sep 2010

Served as Assistant Inspector General for a Joint Service Agency at Department of Defense (DoD) level; responsible for over 2,000 military and civilian personnel; provided assistance to personnel on all matters of military and civilian interests; conducts investigations and inquiries as required; coordinates and responds to all Hotline tasking’s. Liaison for DTRA for all GAO and DoDIG audits. Controls over $75,000 in property and assets; assesses readiness, discipline, efficiency, and economy of assigned units and reports findings to the Director and DoD IG. Content Manager for SharePoint site for a 14-member team. Assisted with document collaboration, created shared storage space for files and helped maintain the SharePoint platform for the section. Also coordinated deployment of workstations, hardware and software install and updates, imaged installations, any replacements and upgrades as required. Troubleshot all errors through diagnostics and documentation to either repair or pass to higher for fixing. Provided other IT related services as anti-virus training and updates and prevention of IT misuse.

AMTI/SAIC Dahlgren, Virginia

IT Engineer/Systems Analyst Jan 2006 to Sep 2007

Responsible for monitoring servers, systems and applications as part of multi-contractor team in

a high availablilty 24/7 Network Operations Security Center, environment. Continuously tune

performance, and provide second level troubleshooting, diagnostics, and maintenance on SGI

Origin and Sun servers. Monitor all internal DataMaster and network problems and provide

customer assistance via phone. Monitor Servers via NetIQ and SMART. Monitor Mass storage

(disk array, robots, tape drivers). Troubleshoot network servers with simple Linux commands.

Setup and maintain user accounts in DataMaster and/or Active Directory and track problems in

Remedy ticketing system.

EDUCATION

COMPTIA Cloud+ (Nov 2024)

COMPTIA Security+ (Jan 2023)

01E Security Officer Core Subjects (Feb 2019), River City Range, LLC, 88-1672

05E Armed Security Officer Arrest Authority (Mar 2019), Accredited Security Training School, 88-1538

75E Security Officer Handgun (Mar 2019), Accredited Security Training School, 88-1538

Keypoint University, New Investigators Training, (Feb 13 to Mar 10, 2017), Loveland, CO

Master of Science, Information Technology (Dec 2014), University of Arkansas Grantham, Lenexa, KS

BA in Computer and Information Science (Oct 2010), University of Maryland, University College, AA in Computer Studies (Dec 2001), University of Maryland, University College, Adelphi, MD

Alcohol and Drug Unit Prevention Leader Course (June 2015), Miami, FL

Security Assistance Management Course (Jun 2013), Wright Patterson AFB, OH

Unit Victim Advocate Course, (Apr 2011), Kandahar Afghanistan

Operation Security Program Managers Course (Oct 2010), Fort Belvoir, VA

Interviewing and Interrogation Course (Aug 2007), Los Angeles, CA

Inspector General Course (FEB 2006), Fort Belvoir, VA

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