Customer Service Policy Analyst
Resume:
OJEIKERE
AKHADELOR
***********@*****.***
PROFESSIONAL
SUMMARY
Passionate policy analyst, researcher, and advocate for workplace inclusivity, diversity, and conflict resolution. Extensive experience in political analysis, diaspora, refugee resettlement, and fundraising strategies. Skilled in grant writing, stakeholder engagement, and organizational governance.
ACCOMPLISHMENTS
• Used Microsoft excel to develop inventory tracking spreadsheets.
• Resolved product issued through consumer testing.
• Supervised team of 50 staff members
• Coordinated partnerships with vendors and external stakeholders to ensure 100 percent project success at the Nigerian National Museum.
• Developed and facilitated team-building activities aimed at enhancing collaboration and communication among cross-functional teams.
• Managed relationships with external healthcare professionals and local organizations to deliver community-based projects in Lagos, Nigeria. SKILLS & ABILITIES Data Analytics & Visualization Public Policy & Advocacy Grant Proposal Writing Research & Report Writing
Leadership & Organizational Strategy Team Leadership Strategic thinking Marketing
Entrepreneurial and Innovative Ethics and integrity Contract negotiation Client engagement
Strategic planning Organizational structuring
EXPERIENCE FOUNDER AND EDITOR-IN-CHIEF CURRENT
Global Voices Report
• Established a political communication and international relations platform
• Leads content development, research, and strategic partnerships FELLOW CURRENT
Diaspora Advocacy Policy Influencers (DAPI)
• Sponsored by Bill Gates Foundation
• Advocated for diaspora policy change and funding initiatives AMAZON LOCKER + CUSTOMER SERVICE
AMAZON CURRENT
• Delivered exceptional customer service, resolving inquiries to enhance satisfaction.
• Streamlined workflows and addressed logistical challenges to improve delivery efficiency.
• Supported operational improvements by identifying inefficiencies and recommending solutions.
• Provide exceptional customer service by assessing and addressing the needs of customers in a fast-paced environment.
• Assist customers with product selection, including offering relevant storage options and selling packing and moving supplies.
RESEARCH ASSISTANT 01/2023 TO 12/2024
CHAPMAN UNIVERSITY
KEY RESPONSIBILITIES:
RESEARCH & DATA ANALYSIS:
• Conducted in-depth SWOT analysis of the MA International Studies program, identifying strengths, weaknesses, and opportunities for curriculum development.
• Analyzed emerging global trends in climate change policy, migration studies, AI, and global health, contributing to program recommendations. Report Writing & Documentation:
• Drafted reports on policy recommendations, international partnerships, and funding opportunities for program expansion.
• Contributed to research on student accessibility to resources, financial aid limitations, and specialization options in international studies. Conference & Event Coordination:
• Assisted in organizing academic conferences and workshops, including the Beyond the Data Lecture & Workshop and Notes on Displacement Screening.
• Facilitated post-event evaluations, gathering feedback to enhance future academic discussions.
Stakeholder Engagement & Networking:
• Assisted in identifying potential partnerships with organizations like the UN, WHO, and NGOs for student internships and research collaborations.
• Engaged in discussions on international law, diplomacy, and security studies, contributing insights into program curriculum development. Policy & Grant Research:
• Researched opportunities for corporate sponsorships, research grants, and student fellowships to enhance program funding.
• Analyzed international regulatory frameworks and governance policies, focusing on environmental diplomacy, refugee resettlement, and AI in global security.
POLICY ANALYST & ADMINISTRATIVE SUPPORT 6/2024 to 7/2024 GLOBATEK SECURITY (INTERNSHIP)
• Conduct policy research and analysis on global issues to support the development of security protocols and organizational policies.
• Assisted in drafting reports and policy recommendations and led cross-functional teams in high-pressure environments, ensuring project completion while maintaining high standards of quality and safety.
• Motivated and mentored team members to meet organizational goals, fostering a collaborative and results-driven culture.
• Supported the planning and coordination of events and meetings, ensuring smooth execution and partnership alignment.
ASSISTANT CHIEF CURATOR 1/2014 to 12/2022
NATIONAL MUSEUM LAGOS
• Established performance metrics that allowed for continuous improvement within the department, driving increased efficiency.
• Prioritized high-risk situations through rapid assessment skills leading to efficient deployment resources.
• Successfully led change management initiatives, effectively managing resistance, and ensuring smooth transition in operations.
• Planned, directed, and controlled execution of administrative and compliance activities.
EDUCATION
CHAPMAN UNIVERSITY
MA INTERNATIONAL STUDIES
UNIVERSITY OF IBADAN
BS POLITICAL SCIENCE
AFFILIATION AND
ORGANIZATIONS
• International Studies Association (ISA)
• International Political Science Association (IPSA)
• Midwest Political Science Association (MPSA)
PUBLISHED WORKS
CONFERENCES
CERTIFICATIONS
• The Impact of Refugee Resettlement Programs on Local Communities in America: A Case Study of New York City, Akhadelor, O.V., 2024, Chapman University Publication
• Beyond the Limit Access, Akhadelor, O.V., 2024
• Empowered Living: Nuggets of Wisdom for a fulfilled Life, Akhadelor, O.V., 2024
• Published article in Punch Newspaper, Akhadelor, O.V, 2025
• Work featured in From Beyond Data, Akhadelor, O.V., 2024
• World Climate Research Programme (WRCP), Tokyo, 2024, Historical Trends and Future Projections of Climate Variables for Tuvalu Island, (Accepted)
• Midwest Political Science Association Conference (MPSA), Chicago, 2025, From Displacement to Integration: Insights from Refugee Resettlement in New York City, (Accepted)
• International Studies Association (ISA), 2025, Building Trust Through data: Evidence and Perceptions of Refugee Resettlement in Host Communities,
(Submitted)
• Project Management
• Leadership and team Development
• Financial management
Contact this candidate