Sales Team Services Coordinator

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Tracy Grayson Contact Info:

219-***-****

************@*****.***

**** ******** ******, *******,

IN 46368

Skills

• Proficient in Microsoft Office

• Experienced in analyzing data

• Great leadership skills

• Skilled at professional

communication

• Good with meeting deadlines

• Great teamwork skills

Work Experience

Enpro, Inc. – Technical Services Coordinator

Addison, IL January 2019 - February 2023

• Experienced with machine

troubleshooting

• Order Entry

• Shipping

• Onsite service of heat exchangers

• Answered any questions customers and

sales team may have

• Working directly with suppliers,

customers, sales team

• Maintaining service records for install

base of heat exchangers

• Invoicing and quoting

Quintel, Inc. – Heat Exchanger Specialist

Schererville, IN January 2008 – January 2019

• Process daily time tickets

• Payroll

• General office duties

• Designing new Alfa Laval heat exchangers

within CAS system

• Ordering parts

• Maintaining customer records of installed

units

• Stock order agreements

• Troubleshooting customer concerns

• Direct communication with APV

• All duties required for troubleshooting

• Scheduling onsite service

Relevant Experience

• Extensive knowledge of heat

exchangers

• Held training courses within

the sales team

• Communicated effectively with

customers, factories,

organizations and other

professional staff

• Troubleshoot calls with

customers and engineering

• Completed training with APV

and Alfa Laval

• Contracts with both Alfa Laval

and APV as the authorized

channel partner

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Tracy Grayson Contact Info:

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