Behavioral Health Enrollment Advisor

MARY COX Mesa, Arizona

480-***-**** **********@*****.***

SUMMARY

Compassionate, charismatic professional with solid business experience and a heart for helping people. Outstanding listening, interpersonal and conflict resolution skills. Committed to demonstrating respect for diversity, equity, inclusion, and cultural sensitivity in all areas of life. Recognized by clients, leadership and co-workers for building and maintaining high integrity, professional relationships that support achieving business objectives. SPECIALIZED TRAINING AND EDUCATION

Associates degree Psychology - Apollo College Phoenix, Arizona Psych Tech Certification Psychology - Apollo College Phoenix, Arizona

(Areas of study included: Behavioral Health, Group Therapy, Individual and Group Counseling, Conflict Management, Crisis Intervention) EMPLOYMENT HISTORY

SPECIALTY SENIOR COLLECTIONS CSR/AUTO FINANCING/TITLES/INSURANCE Santander Consumer USA Mesa, Arizona 2019 - 2024

Collaborated with business owners who have retail loans or commercial leases; ensured compliance state specific laws and guidelines requiring agents to have licensing. Recognized by management and customers for going above and beyond in all areas. ENROLLMENT ADVISOR

Argosy University Chandler, Arizona 2016 - 2019

Provided support and guidance to students exploring enrollment options. Utilized critical listening skills to support prospective student with identifying education goals and collaborating on mapping courses for degrees. Also helped students navigate admission and financial applications. Consistently in the top 5 percent of enrollments and retention. ENROLLMENT ADVISOR

Everest University Tempe, Arizona 2013 - 2015

Enrolled students for online degrees; regularly in top 10 percent for enrollments. Provided post enrollment support to students to foster retention. SENIOR ENROLLMENT COUNSELOR - ONLINE PROGRAM

University of Phoenix Phoenix, Arizona 2006 - 2012 Leveraged interpersonal skills and proficiencies to establish trust with prospective students. Consistently ranked in top 4 percent for enrollment and top 2 percent for retention in the USA. Worked in United Sorority and Fraternity Counsel (USFC) with foreign credentialed students.

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