Sandhya Khanal Irving, Texas
***************@*****.***
EXPERIENCE
GXO- Omaha, Nebraska
●Conducted comprehensive testing of consumer electronics utilizing cutting-edge equipment to ensure optimal functionality.
●Played a key role in the refurbishment process of electronic devices by meticulously cleaning and replacing parts to meet quality standards.
●Effectively utilized RF handheld devices for seamless unit reception, enhancing efficiency in inventory management.
●Proficiently constructed and assembled boxes and cartons to facilitate the packaging of electronic products.
●Skillfully managed the loading and unloading of trucks, prioritizing safety and timely delivery of materials.
●Executed precise picking, packing, and shipping procedures for units, ensuring accuracy and on-time delivery.
●Led the unboxing, sorting, and staging of units for production, optimizing workflow and productivity.
●Utilized pallet jacks proficiently to safely put away units, maintaining organized storage areas.
●Actively participated as a team player, fostering a collaborative work environment where teamwork and mutual support were valued and emphasized.
Managing Director- Empire Travel, KTM, Nepal
11/2022 - 01/2024
●Collaborated with clients to understand their travel preferences, budget constraints, and special requirements.
●Designed and customized travel itineraries, ensuring a personalized and seamless travel experience.
●Coordinated and booked flights, accommodations, transportation, and activities for individual and group clients.
●Provided detailed information on travel destinations, visa requirements, and travel insurance options.
SKILLS
-Computer Skills
-Word, Excel, Powerpoint
-Airline Ticketing Softwares
-Order Taking and Packing
-Inventory Management
-Team Collaboration
-Time Management
-Attention to Detail
-Safety Protocols Adherence
-Problem solving
-Customer Service
-Itinerary Planning
-Booking and Reservation Management
-Attention to Detail
-Multitasking
LANGUAGES
English, Nepali, Hindi, Urdu
References:
[Available upon request]
●Resolved customer inquiries and concerns promptly, maintaining a high level of customer satisfaction.
●Utilized [mention any specific booking platforms or software] to manage reservations and track client preferences.
●Successfully increased sales by promoting additional services such as travel insurance and guided tours.
●Participated in industry training programs to stay updated on the latest travel trends and destination information.
●Supported travel agents with administrative tasks, including data entry, filing, and document preparation.
●Assisted in the organization of promotional events and travel expos to showcase agency services.
●Managed client records and ensured data accuracy in the booking system.
●Coordinated with suppliers and vendors to secure favorable rates for clients.
●Provided excellent customer service by addressing inquiries and resolving issues in a timely manner.
Ticketing Officer - Osho Travel and Tour, KTM, Nepal
01/2014 - 11/2022
●Processed and issued domestic and international airline tickets for clients, ensuring accuracy and efficiency in reservations and ticketing.
●Coordinated with airlines and customers to resolve booking and ticketing issues, providing excellent customer service and timely support.
●Managed booking requests, cancellations, and itinerary changes, maintaining detailed records for audit and reference.
●Ensured compliance with airline policies and travel regulations, optimizing customer satisfaction and retention.
●Provided clients with up-to-date travel information, including visa requirements, flight schedules, and fare updates.
EDUCATION
Bachelor in Travel and Tourism,
Tribhuvan University, Nepal 2012-2015
Master in Travel and Tourism, Tribhuvan University, Nepal 2015-2018