Service Representative Customer

LD

LA MARR DONALDSON

******.*********@*****.*** 425-***-**** Lakewood, WA 98499

Dynamic Business Customer Service Representative with a proven track record at Swedish Hospital, achieving over 90% quality ratings. Expert in claims processing and customer relationship management, I excel in educating clients and resolving complex inquiries, consistently recognized as a top performer in my department. Claims processing

Insurance verification

Customer education

Data analysis

Policy interpretation

Customer relationship management

Computer programming

Networking

Swedish Hospital Seattle, WA

Business Customer Service Representative

07/2015 - Current

In the process of taking inbound calls from patient's, insurance representative's, and attorney's, I average over 90% quality rating on a consistent basis meeting the needs of our company's clients

• As part of our first call resolution process, I have received several perfect 10's on customer surveys

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Through dedication, hard work, and discipline, I am considered one of the top senior representatives in our department

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As part of my responsibilities, I am able to properly process probate claims and file creditor's claims on behalf of the company for deceased patient's Group Health Tukwila, WA

Customer Service Representative

08/2011 - 05/2014

I was responsible for reading and extracting information from the contract language of insurance benefits and correcting insurance claims to be consistent with diagnosis codes.

Provide education to patients and doctors about health plan benefits as specified in the applicable contracts.

Resolved inquiries and complaints from patients and doctors in a timely manner.

Colorado Technical University Colorado Springs, CO Bachelor of Science in Computer Science-Cybersecurity Engineering 10/2023

A member of Most Worshipful Prince Hall Grand Lodge, F & AM Washington & Jurisdiction Summary

Skills

Experience

Education and Training

Activities and Honors

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