Customer Service Team Member

CHRISTIAN ALCANTARA

*** *** ** *******, ** ***** United States. 786-***-****)

*********************@*****.***

Hardworking and reliable professional with over 2 years of experience in the service, maintenance, and retail industries. Proven track record as a Janitor, maintaining cleanliness and safety in various facilities; as a Crew Member at Popeyes, providing excellent customer service and supporting kitchen operations; and as a member of the Home Depot repair team, performing various repair and maintenance tasks, ensuring customer satisfaction. Adept at multitasking, problem-solving, and working efficiently in fast- paced environments. Strong attention to detail, a positive attitude, and a commitment to exceeding expectations. Eager to leverage these skills in a new role and continue growing professionally. EXPERIENCE

YEAR 2023

REPAIR TEAM MEMBER, HOME DEPOT

Skilled and dedicated repair team member with hands-on experience in performing a wide range of maintenance and repair tasks. Known for delivering high-quality workmanship and exceptional customer service. Efficient in diagnosing and resolving issues, ensuring customer satisfaction and safety.

• Built racks for merchandise.

• Performed a variety of maintenance and repair tasks, ensuring high-quality workmanship.

• Utilized tools and equipment safely and effectively to complete tasks. YEAR 2024

CASHIER, POPEYES LOUISIANA KITCHEN

Dedicated and friendly cashier with experience in providing excellent customer service at POPEYES Louisiana Kitchen. Efficiently handled cash transactions, managed orders, and ensured a positive dining experience for customers. Known for maintaining a clean and organized work environment, assisting in food preparation, and working collaboratively with team members. Strong communication skills and a commitment to delivering outstanding service.

• Assisted with restocking supplies and inventory management.

• Supported kitchen staff during peak hours by helping with food preparation.

• Ensured accuracy of cash drawer and performed end-of-shift cash reconciliation.

• Took and managed customer orders at the counter and drive-thru. DECEMBER 2024

JANITOR, AMAZON

Reliable and hardworking janitor with experience maintaining cleanliness and order in a large warehouse environment at Amazon. Skilled in performing a variety of cleaning tasks, including sweeping, mopping, dusting, and waste management. Known for attention to detail and a strong 2

commitment to safety and hygiene standards. Efficiently handled cleaning equipment and supplies to ensure a clean and sanitary workplace. Excellent team player with a positive attitude and a dedication to providing a clean and safe environment for all employees.

• Swept, mopped, and vacuumed floors to maintain cleanliness.

• monitored and replenished cleaning supplies as needed.

• Emptied trash bins and disposed of waste materials.

• Reported any safety hazards or maintenance issues to management. EDUCATION

2020

HIGH SCHOOL DIPLOMA, EASTSIDE HIGHSCHOOL

SKILLS

• Customer service

• Cash handling

• Maintenance and repair

• Cleaning and sanitation

• Team collaboration

• Problem-solving

• Time management

• Attention to detail

• Communication

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