Customer Service Front Desk

Benelha Sofia Lorente La O

CONTACT

Miami, FL 786-***-**** ***********@*****.***

Objective

Motivated and experienced Front Desk Employee and Treatment Coordinator with a strong background in administrative support and client relations. Currently pursuing a bachelor's degree in human resources, seeking a position that allows me to leverage my customer service expertise while gaining hands-on HR experience to complement my academic growth and career goals.

Experience

Altima Dental Group Front Desk/ Treatment coordinator 2022-current

Provided exceptional customer service by greeting clients, addressing inquiries, and ensuring a welcoming environment.

Managed multi-line phone systems, scheduled appointments, and maintained accurate records in software.

Handled administrative tasks, including data entry, filing, and processing payments, while maintaining a high degree of confidentiality.

Coordinated with other departments to ensure seamless operations and efficient problem resolution.

Monitored inventory and ordered supplies to support daily operations.

Consistently recognized for professionalism, attention to detail, and ability to handle high-pressure situations effectively.

Managed billing, payment processing, and follow-up.

Coordinated patient treatment plans by discussing procedures, explaining financial options, and verifying insurance benefits.

The Smile Mission Dental Assistant 2021-2022

Assisted dentists during procedures, including preparing instruments, sterilizing equipment, and ensuring a sterile and organized environment.

Educated patients on post-procedure care, oral hygiene practices, and treatment plans to ensure optimal dental health.

Managed patient flow by scheduling appointments, verifying insurance, and ensuring timely updates to patient files.

Maintained inventory and ordered supplies to ensure smooth daily operations in the clinic.

Demonstrated strong communication skills and empathy, creating a comfortable and welcoming environment for patients of all ages.

Adhered to HIPAA regulations and maintained strict confidentiality of patient information.

Education

Miami Dade College

Bachelor of Applied Science, Leadership, and management innovation- Human Resource Management Concentration (2024- Spring 2026)

Associate of Art in Psychology (2024)

Skills & abilities

Bilingual in English and Spanish (read,write and speak)

Strong customer service skills

Leadership

Skills in Microsoft office: Word, Excel, PowerPoint

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