Machine Learning Customer Service
Resume:
Kayllyne Logan
*** *** ** ******* **** N Conroe TX, 77304
*********@*****.***
SKILLS
Data Analysis
Cloud Computing
Machine Learning
Software Development
Project Management
Strategic Planning
Risk Management
Problem Solving
Public Speaking
Leadership and Team Management
Warehouse management
Safe and efficient driving
GPS and route optimization
Customer service excellence
Time management and punctuality
Vehicle maintenance and inspections
Loading and unloading of goods
Inventory tracking and management
Armed security operations
Disaster relief and emergency response
Crisis management and de-escalation
Physical security and access control
Coordination with law enforcement and first responders
EXPERIENCE
Amazon, Wilmer TX— Fulfillment, Picker, Packer, Water Spider, Warehouse worker
November 2022- January 2023 (Seasonal) / June 2024- August 2024
●Pick and pack customer orders using handheld scanners.
●Prepare shipments by labeling, sealing, and securing packages.
●Meet daily and hourly production targets for order completion.
●Assist with inventory audits and cycle counts.
●Load and unload delivery trucks.
●Sort and organize packages by destination.
FedEx, Hutchins TX - OPS Manager/ Package handler February 2022-November 2022
Inspect products for damage or defects before packaging. Ensure correct items and quantities are picked and packed.
Resolve escalated customer issues and ensure timely resolution.
Oversee day-to-day operations to ensure efficiency and productivity.
Develop and implement operational policies and procedures.
Lead, manage, and mentor a team of supervisors and front-line staff.
Conduct regular performance reviews and provide constructive feedback.
Amazon DSP Frisco TX - Delivery Driver
March 2023-July 2024 .
Delivered packages and goods to residential and commercial locations with a 98% on-time success rate.
Consistently achieved high customer satisfaction ratings through professional and courteous service.
Conducted vehicle maintenance checks and reported any issues promptly to ensure reliability.
Loaded and unloaded goods efficiently to maximize space and minimize damage.
Delivered an average of 150-200 packages daily, maintaining a 99% on-time delivery rate.
Used Amazon’s Flex and DSP apps to manage routes, track packages, and provide real-time updates.
Handled customer inquiries and resolved delivery-related issues promptly to ensure satisfaction.
Hello Fresh Forklift Operator
Balch Springs TX July 2021- February 2022
Operate forklifts to load, unload, and transport materials within the warehouse.
Inspect and maintain forklifts to ensure safety and operational efficiency.
Accurately track and record inventory movements using warehouse management systems.
Collaborate with team members to meet daily shipping and receiving targets
Assisted in organizing and maintaining inventory storage areas.
Supported order picking, packing, and shipping processes.
Operate Sit down and Stand up forklift
Forklift Operator Certification ([August 2021])
OSHA Safety Training (yes)
UPS
Warehouse Worker May 2021-January 2022
Follow safety procedures and guidelines to prevent accidents.
Maintain a clean and organized work area to reduce hazards.
Report any safety concerns or equipment malfunctions to supervisors..
Complete and maintain accurate records of inventory levels, shipments, and orders.
Use warehouse management software to track and update inventory data.
Process returns and document any discrepancies in shipments.
Work with team members to achieve daily operational goals.
Communicate effectively with supervisors and coworkers to ensure smooth operations.
Allied Universal; Dallas TX
August 2023- June 2024
Patrol and Monitor: Regularly patrol assigned areas to ensure the safety and security of the premises.
Surveillance: Operate and monitor surveillance equipment, including CCTV cameras, to detect suspicious activities.
Document and report incidents, irregularities, or unusual occurrences to the appropriate authorities.
Respond quickly and effectively to emergencies, including medical situations, fire alarms, and security breaches.
Assist visitors and employees by providing information and directions while maintaining a professional demeanor.
Mediate conflicts and handle confrontations in a calm and professional manner.
Conduct regular inspections of the premises to identify and address potential security risks
Collaborate with law enforcement or emergency services when required.
Participate in and occasionally conduct training sessions on safety and security protocols.
Strategic Security (FEMA) Dallas/Houston TX
June 2024- present
Provided armed security during natural disasters, ensuring the safety of evacuees, staff, and facilities.
Assisted with the coordination of emergency response plans, including evacuation and shelter management.
Secured critical infrastructure, including hospitals, relief centers, and supply chains.
Collaborated with law enforcement and emergency teams to maintain order during high-stress situations.
EDUCATION
Lancaster high school, Lancaster TX— Diploma
August 2019- June 2022
Texas Southern University Houston TX— No degree
August 2022- May 2023
Major: Business Management
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