Customer Service Phone Representative

Chandra Nichole Kirby

Evansville, IN ***** *********@***.*** 270-***-****

Professional Summary

Driven and detail-oriented professional with a strong background in legal procedures, business management, and customer relations. Currently pursuing a Bachelor of Paralegal Science at Eastern Kentucky University with aspirations of becoming a Paraprofessional and practicing law. Proven ability to lead teams, manage operations, and provide exceptional service in legal and business settings.

Education

Eastern Kentucky University, Richmond, KY

Bachelor of Paralegal Science (In Progress)

University of Phoenix, Tempe, AZ

Associate of Arts, Criminal Justice, 2023\

Dean's List, NSLS Member, 3.8 GPA

Work Experience

Brand Advocate - Team Lead

WIS International April 2023 - August 2024

- Managed merchandising for Apple Gift Cards across 89 stores, ensuring compliance and inventory accuracy.

- Trained and supervised new team members, fostering a productive and collaborative environment.

Brand Ambassador

Samplers Inc. January 2019 - April 2023

- Conducted product demonstrations and managed customer engagement events for major retailers.

- Organized and executed high-profile promotional events, enhancing brand awareness and customer satisfaction.

Sole Proprietor - Business Owner

Owensboro, KY January 2016 - Present

- Developed marketing strategies and identified business opportunities to increase revenue.

- Managed financial records, customer relations, and social media branding to optimize business growth.

Clerical Office Assistant

WSI, Henderson, KY March 2015 - June 2015

- Provided administrative support, managed office records, and processed invoices using QuickBooks.

- Assisted in streamlining document organization and communication processes.

Skills & Certifications

- Legal Procedures & Documentation

- Business Management & Development

- Customer Service & Sales

- Event Planning & Brand Promotion

- QuickBooks & Microsoft Excel (Certified Proficient)

- Data Entry, Attention to Detail, & Project Management

- OSHA 10 Certified

Assessments

- Case Management & Social Work (Proficient)

- Verbal & Written Communication (Proficient)

- Legal Skills & Research (Proficient)

- Administrative Support & Receptionist Duties (Proficient)

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