Data Entry Customer Service

CARLISA BARNES

Akron, OH ***** @ +1-330-***-**** @ *************@*****.*** ® WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record at Advance Polymer Plastic, excelling in machinery operation

and team collaboration. Demonstrated ability to enhance custome!

tisfaction and streamline operations,

showcasing a strong work ethic and exceptional problem-solving skills. Achieved significant improvements in

process efficiency and product quality, embodying attention to detail and effective communication.

SKILLS

+ Strong work ethic * Machinery operation

* Good communication + Teamwork and collaboration

« Attention to detail « Problem-solving

Work History

Machine Operator, 10/2015 - Current

Advance Polymer Plastic — Akron, OH

« Followed detailed instructions to operate machines with accuracy and produce quality products.

+ Set up and adjusted equipment and properly configured machines for daily operation

+ Complied with company and OSHA safety rules and regulations.

¢ Trained new employees on proper machine operation, ensuring adherence to company standards and s

guidelines

Customer Service Representative, 10/2013 - 04/2014

AnswerNet — Akron, OH

+ Managed high-stress situations effectively, maintaining professionalism under pressure while resolving

disputes or conflicts

Resolved customer complaints with empathy, resulting in increased loyalty and repeat busine:

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company

alike.

Responded to customer requests for products, services, and company information.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Collections Agent, 05/2013 - 08/2013

Addecco ~ Akron, OH

+ Built rapport with customers by demonstrating understanding of their situation while seeking fair

resolutions.

« Processed payments and applied to customer balanc

+ Maintained high volume of calls and met demands of busy and productive group.

« Negotiated to collect balance in full

+ Achieved successful debt collection results by utilizing negotiation skills and developing customized

payment plans.

« Provided exceptional customer service by empathizing with clients" financial situations while working

towards mutually beneficial solutions.

Data Entry Clerk, 01/2013 - 07/2013

IDMI - Akron, OH

Reviewed documents for accuracy before inputting information.

Verified data by cross-checking with original documents.

Supported team by completing data entry tasks as assigned.

Updated databases with new information in a timely manner.

Completed data entry tasks with accuracy and efficiency.

EDUCATION

Associates : Medical Billing, 06/2014

Brown Mackie - Akron, OH

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