Associate Director Community Outreach

TIERRA RICH

Los Angeles, CA • ************@*****.*** • 202-***-**** • LINKEDIN

Career Planning & Development Project Management Visionary Leader Process Improvement Certified Student Coach and Director with extensive experience empowering individuals to develop life skills, navigate challenges, and achieve personal and professional goals. Expertise in career planning, team leadership, and data-driven decision-making to drive program success and measurable outcomes. Adept at fostering strong relationships with stakeholders, designing impactful initiatives, and creating supportive environments that promote growth and resilience. Passionate about inspiring communities and individuals to reach their full potential.

CORE COMPETENCIES

• Coaching and Mentorship

• Partnership Development

• Candidate Engagement

• Training and Development

• Group Facilitation

• Team Leadership

• Problem Solving

• Communication and Facilitation

• Community Outreach

• Hiring & Onboarding

• Seamless Communication

• Data-Driven Decision Making

TECHNICAL SKILLS - Microsoft Office Suite, LMS, Salesforce, Google Workspace, Slack, Microsoft Teams, ASANA WORK EXPERIENCE

Director of Externships & Employment • Propel America, Remote Mar 2023 – Aug 2024

• Directed employer partnerships and student placements across five regions, increasing placement success rate by 20% and enhancing employer engagement by 15%.

• Ensured 100% of fellows met externship requirements and achieved employment goals, leading to a 25% improvement in post- placement retention rates.

• Leveraged analytics to assess program impact, driving a 30% improvement in program outcomes and boosting participant satisfaction scores by 10%.

• Collaborated cross-functionally with academic and career services teams, resulting in a 15% increase in student retention and success rates through enhanced holistic support and resource accessibility. Success Coach • Propel America, Philadelphia, PA Apr 2021 – Mar 2023

• Coached 150 student fellows on academic, career, and personal development, resulting in a 30% improvement in goal achievement rates.

• Facilitated 40 group sessions, delivering self-help information on sexual health and well-being, resulting increase in student engagement and self-reported satisfaction, as measured by post-session feedback.

• Monitored student progress and advocated for resource access, ensuring 95% of students received the support needed to meet academic and career milestones.

• Developed individualized plans for 100% of students, enhancing performance and contributing to a 25% increase in goal completion rates.

Sexual Health Resource and Education Supervisor • Education Plus Health, Philadelphia, PA May 2019 – Sep 2021

• Monitored and evaluated health education programs across 4 schools, improving program effectiveness by 25% by analyzing student feedback and assessments to refine curriculum and increase engagement.

• Conducted over 200 health screenings and assessments, identifying critical health needs and providing timely interventions for 95% of participants, ensuring prompt follow-up care.

• Developed and implemented health education programs and materials, reaching 1,000+ students and increasing sexual health awareness, based on pre- and post-program surveys.

• Managed a team of 5 employees and built 20 community partnerships, expanding access to resources and improving program sustainability through collaboration with local organizations. EDUCATION

Bachelor of Arts in Cultural Studies Columbia College Chicago, Chicago, IL 2012 CERTIFICATION

InsideTrack Coaching Trainer Certification, InsideTrack 2024 Student Coaching Certification, 1300 InsideTrack 2023

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