Data Entry Customer Service
Resume:
CHRISTINE GOODE
Forestdale, MA *****
*.*******@*******.***
Professional Summary
Navigation Specialist
Experienced patient and provider specialist, high level of understanding of health insurance products and limitations in order to match patient to available providers. Strong technical proficiency in Microsoft, scheduling software, and electronic medical records systems (Epic or equivalent). Strong problem solving and complex patient management skills. Possess working knowledge of medical terminology and healthcare industry language. Areas of expertise include: Referral Coordinator /Healthcare Specialist Epic Systems Customer Service
Willing to relocate to: Conway, SC
Authorized to work in the US for any employer
Work Experience
Navigation Specialist
Atrius Healthcare-Weymouth, MA
August 2024 to Present
Provides emotional support and assistance to patients throughout their healthcare journey. Also help patients understand their diagnoses, treatment, and medications. Works with patients and providers to understand services being requested.
· Excellent communication skills, both written and oral. Easily able to build rapport with patients.
· Strong understanding of the healthcare system and processes.
· Detail-oriented and organized. And able to maintain and grow effective relationships.
· Acts as patient advocates by informing patients of their rights. They can also help patients understand their post-discharge instructions.
· Provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
· Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Data Entry Specialist
Aspire Health Alliance-Quincy, MA
February 2022 to July 2022
– Accurately input and maintain data in Aspire data system. Preparing and sorting documents for data entry. Maintaining confidentiality and security for all information. Updating data and performing data audits. Responds to data inquiries and provides data to authorized personnel.
· Clerical duties, answering phone, managing patient charts.
· Scheduling, data entry and maintaining unit records.
· Billing and record keeping
Certified Nurse Assistant
North River Home Healthcare-Norwell, MA
July 2021 to July 2022
Provide basic care and support to patients in the comfort of their own home.
· Documented client behavior and any changes in symptoms.
· Maintained client trust, dignity, and respect while minimizing discomfort during daily health care and duties, provided bathing and comfort to clients in every way possible.
· Followed established current CAN performance standards and performed duties according to nursing services policy and procedures.
Education
Weymouth High School
Skills
• Medical Scheduling
• Medical Records
• Patient Care
• Insurance Verification
• Epic
• Medical Terminology
Certifications and Licenses
State Tested Nursing Assistant
CNA
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