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Customer Service A Team

Location:
Boston, MA
Posted:
March 28, 2025

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Resume:

Willie Prezzie

** **** ******

Norwalk, CT *****

203-***-****

************@*****.***

EXPERIENCE Putnam Plumbing, Stamford, CT. Sep 2018 to Feb 2025

Customer Service/Dispatch

Coordinated and scheduled daily dispatch activities for a team of 3-4 drivers

Managed incoming calls/emails, efficiently routing request to appropriate personal

Maintained accurate records of all dispatched orders, ensuring timely delivery and customer satisfaction.

Collaborated with drivers to optimize routes, reducing fuel consumption

Respond promptly to customers inquiries regarding order status/resolved any issues or concerns

Utilized GPS technology to track driver locations in real time, improving overall fleet management

Preformed regular quality checks on dispatched orders to maintain high standards of accuracy and completeness

Generated daily reports summarizing dispatch activities including a number of orders fulfilled, delays encountered

Peter’s Wholesale Florist, Stamford, CT. Feb 2012-Sep 2018

Deliveries

Prep flowers

Sales

Knowledge of Quickbooks

Unicor Corporation, West Haven, CT .Aug 2005-May 2006

Covering industrial duct with insulation

Measuring for commercial pipe covering

Driving machine lifts

Dreyfus, Westport, Ct. Jan 2000- March 2000 (Temp position through Eden Temp Agency) Stamford, CT

Contract maintenance position

Assembly of office equipment

Norwalk Hospital, Norwalk, Ct Oct. 1999 – January 2000. (Temp position through Eden Temp Agency) Stamford, CT

Records Department

G.E. Capitol – June 1999- Sept 1999 - (Temp position through Eden Temp Agency) Stamford, CT

Technician

Inventory Control

Set up rooms for conferences and parties

EDUCATION Norwalk Community College – Norwalk, CT 1993

Concentration: Drafting Engineering Technology

Norfolk State University, Norfolk, VA – 1992

Concentration: Drafting Engineering Technology

Completed 2 years of post high school studies

Brien McMahon High School – graduated June 1992

Norwalk, CT

SKILLS Proficient in Microsoft Word, Excel, Publishing

Knowledgeable in PowerPoint

INTERESTS Interact with youth and teens on a weekly basis to help them focus on their

career goals.



Contact this candidate