Customer Service A Team
Resume:
Willie Prezzie
Norwalk, CT *****
************@*****.***
EXPERIENCE Putnam Plumbing, Stamford, CT. Sep 2018 to Feb 2025
Customer Service/Dispatch
Coordinated and scheduled daily dispatch activities for a team of 3-4 drivers
Managed incoming calls/emails, efficiently routing request to appropriate personal
Maintained accurate records of all dispatched orders, ensuring timely delivery and customer satisfaction.
Collaborated with drivers to optimize routes, reducing fuel consumption
Respond promptly to customers inquiries regarding order status/resolved any issues or concerns
Utilized GPS technology to track driver locations in real time, improving overall fleet management
Preformed regular quality checks on dispatched orders to maintain high standards of accuracy and completeness
Generated daily reports summarizing dispatch activities including a number of orders fulfilled, delays encountered
Peter’s Wholesale Florist, Stamford, CT. Feb 2012-Sep 2018
Deliveries
Prep flowers
Sales
Knowledge of Quickbooks
Unicor Corporation, West Haven, CT .Aug 2005-May 2006
Covering industrial duct with insulation
Measuring for commercial pipe covering
Driving machine lifts
Dreyfus, Westport, Ct. Jan 2000- March 2000 (Temp position through Eden Temp Agency) Stamford, CT
Contract maintenance position
Assembly of office equipment
Norwalk Hospital, Norwalk, Ct Oct. 1999 – January 2000. (Temp position through Eden Temp Agency) Stamford, CT
Records Department
G.E. Capitol – June 1999- Sept 1999 - (Temp position through Eden Temp Agency) Stamford, CT
Technician
Inventory Control
Set up rooms for conferences and parties
EDUCATION Norwalk Community College – Norwalk, CT 1993
Concentration: Drafting Engineering Technology
Norfolk State University, Norfolk, VA – 1992
Concentration: Drafting Engineering Technology
Completed 2 years of post high school studies
Brien McMahon High School – graduated June 1992
Norwalk, CT
SKILLS Proficient in Microsoft Word, Excel, Publishing
Knowledgeable in PowerPoint
INTERESTS Interact with youth and teens on a weekly basis to help them focus on their
career goals.
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