Customer Service It Solutions

Richard N Curry Denver, CO

Cell: 972-***-**** *.*****@******.*** https://www.linkedin.com/in/richardncurry/

Core Competencies: My background spans a wide range of expertise, from customer onboarding to IT solutions. I bring substantial experience in diverse areas, ensuring a comprehensive understanding of various business operations: 3+ years Customer Service & Sales, 2+ years Procurement, Data Analysis, 2+ years IT Solutions, 2+ years Account and Customer Relationship Management. 2+ years Operations management, 3+ year’s event management, 2+ year’s Workstation Support, and 1 year Identity Access Management.

Technology Skills: Proficient in Microsoft Office Suite, iOS Mac and PC Windows Systems, Google Apps, and Microsoft Active Directory. Experienced in using CRM Systems, Canva, and Support Ticketing Systems (ServiceNow & Incident IQ). Web Development and maintenance,

EXPERIENCE

Bron Tapes 05/2024–Present

Customer Service – Procurement Representative

Oversee procurement / manage the lifecycle of eCommerce transactions, including order entry, inventory & updates.

Provide quotes, maintain records, and ensure effective communication with customers and internal teams.

Support sales goals through professional customer interaction and coordination.

CCG, LLC 01/2024–05/2024

Operations Manager & Consultant

Conduct market research and manage project coordination for small businesses.

Constructed Website and automation for the company through Wix and other entities.

CHERRY CREEK SCHOOL DISTRICT 10/2022–05/2023

Elevation Campus - Technology Support Professional

Managed and supported internal and external IT issues as needed, including hardware, software, and network issues. Contributed to technology projects and performed additional related tasks, such as preparing event rooms for meetings and classes.

GREYSTONE TECHNOLOGY 12/2021–08/2022

IT Procurement Specialist

Oversaw the procurement for Greystone’s customers throughout each transaction’s lifecycle, including quoting equipment, licensing, and guaranteeing a successful delivery.

UNIVERSITY OF COLORADO – DENVER CAMPUS 08/2021–12/2021

Office of Financial Aid and Scholarships

Manage and maintain office technology assets, provide IT support, and manage administrative tasks for a large office and campus. Functioned as a key liaison between scholarship donors and Financial Aid, resolving issues related to checks.

ACE HARDWARE (03/2019- 08/2021) & (05/2023-10/2023)

Sales Representative

Improve customer satisfaction by delivering outstanding assistance in finding products and services. Drive sales growth by effectively managing inventory and accurately overseeing 25-30 transactions each day.

CENTURYLINK 10/2017–04/2018

Support Technician (Contractor)

Delivered phone support to customers daily, resolving technical issues with telecommunication services through their ticketing system.

UNIVERSITY OF COLORADO – DENVER CAMPUS – SYSTEM OFFICE 06/2016–03/2017

IT Coordinator

Collaborate with IT managers to identify and eliminate duplicate student records. Administer and maintain security access for admissions office employees & provide support for hardware and software issues, manage office supply inventory, and replace faulty technology as needed.

Professional Development

Education: Bachelor of Science, Education (Kinesiology), University of Texas at Austin

Major: Sports Management Minor: Business Administration

Certifications: American Red Cross CPR-AED-First Aid 02/2017-10/2020