Customer Service Data Entry

Carmen Smith

Customer Service Representative

+1-609-***-**** *********@*****.*** Canton, GA 30114

PROFESSIONAL SUMMARY

Dynamic customer service professional with extensive experience at Dancar Logistics, excelling in call center environments. Proven expertise in troubleshooting and data entry, paired with exceptional communication skills. Recognized for fostering strong customer relationships and efficiently managing multiple tasks while maintaining a customer-focused approach.

SKILLS

CUSTOMER INTERACTION CALL CENTER ENVIRONMENT Customer Service Troubleshooting Data Entry Data Entry Operator Technical Support Customer service Typing Word CLERK Data-Entry Live Chat CUSTOMER ACCOUNTS ACCESS

EXPERIENCE

CUSTOMER SERVICE /DISPATCH REMOTE, Canton, GA

Dancar Logistics, August 2022-Present

• Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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• Developed strong customer relationships and loyalty through effective communication. Performed administrative duties such as filing documents, preparing bills and invoices and entering data into computer systems.

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• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. CATERING ASSISTANT, Canton, GA

Northside Hospital, June 2020-August 2022

• Cleaned up venue after event and assisted with inventory, food storage and other closeout tasks.

• Provided excellent customer service to guests during functions.

• Communicated effectively with co-workers and supervisors regarding tasks assigned.

• Followed health and safety guidelines in all catering activities. STOCKER/CUSTOMER SERVICE, Canton, GA

Walmart, June 2019-June 2020

• Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.

• Provided assistance to customers with locating items.

• Maintained a clean and orderly work environment. Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store.

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SCHOOL NUTRITION ASSISTANT, Canton, GA

Cherokee High School, November 2018-June 2019

Collaborated with district administrators to develop menus that meet USDA requirements while accommodating individual student preferences.

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• Demonstrated knowledge of food safety principles to ensure high quality standards were met.

• Adhered to strict health codes during meal preparation and served meals in a timely manner.

• Maintained inventory records and placed orders when necessary to ensure adequate stock levels. Assessed student eligibility for free or reduced-price meals based on household income information provided by parents and guardians.

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• Assisted in the preparation of meals for students, ensuring compliance with nutritional guidelines. TECH SUPPORT, Alpharetta, Georgia

Comcast, May 2015-November 2018

Worked closely with other departments such as sales, billing, and tech support teams to ensure seamless operations.

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• Structured and maintained latest drawings for engineering, sales and tech support.

• Provided technical support to other departments regarding fabrication techniques, materials, tools and equipment. EDUCATION

CERTIFICATE IN FREIGHT BROKER, AZ

Freight Broker Training School, November 2021

MEDICAL TECHNICAL SCHOOL

December 1997

HIGH SCHOOL DIPLOMA IN COMMUNICATION, NJ

ATLANTIC CITY HIGH SCHOOL, June 1988

PERSONAL INFORMATION

Work Permit: Authorized to work in the US for any employer

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