Teacher

Diona M. Smith ****

DIONA M. SMITH

Profile.

An extremely dedicated employee with an attentive customer service approach. Excellent ability the ability to multitask in a fast-paced environment. Strong interpersonal skills and relationship building attributes.

Core Strengths

Communication

Multitasking

Problem Solving

Management

Independent thinking

Adaptability

Work Experience

• Kiddos Atlanta: Supervise elementary age students; CPR certified; provide instruction and patience at all times; maintain safe learning environment

• Rooms to Go: Administrative office assistant; provide customer service; help with customer issues; assist fellow office team; answering customer calls; following store procedures to fix issues.

• Robert Half: Administrative contract work; data entry; Word; Excel; typing; provide excellent interpersonal service when greeting clients and answering calls; setting appointments; filed and maintained records;

• Assistant Manager: Ensured food and beverage orders met company standards; opened and closed store; managed inventory and staff schedules

• Barista: Memorized over 50+ coffee, tea and drink menu items; led busy morning shift; managed high server standards and trained team members

• Server/Hostess: Greeted customers; ensured the accuracy of orders and managed multiple priorities to meet customer requests

• Cashier: Scanned and bagged purchases; processed cash, check, and card payments; managed daily till opening and closing procedures

Elder/Child Care:

• Elder Care: Provided daily care and traveling support for elderly female over several domestic travel trips. Assisted with navigating airport ticketing, boarding, hotel check-in and meals

• Child Care: Cared for several infant to school-age children on weekends and during school breaks

Education

• High School: East Wake High School, Wendell, North Carolina, Graduated 2015

• Community College: Pitt Community College, Winterville, North Carolina, Attended 2015 – 2016

Volunteer Experience

• Central Regional Hospital, Butner, North Carolina (VolunTeen Program), 2012 and 2013

• Redeeming Love Missionary Baptist Church, Youth Church Volunteer, 2010 – 2014

• City of Raleigh Human Relations Committee Youth Volunteer, 2018

• Habitat for Humanity Restore, 2020

Community/Leadership Activities

• Clarence E. Lighter Y Achievers Program, YMCA of the Triangle, Raleigh, North Carolina, 2011 – 2013

Diona M. Smith 2021

• Raleigh Digital Connector Program, City of Raleigh, Raleigh, North Carolina, 2013 – 2014

• Broyhill Leadership Conference, Queens College, Charlotte, North Carolina 2011, 2012 and 2013

Computer/Social Marketing Skills

• Microsoft Office: Office 360, Word, PowerPoint, and Excel

• Social Media: Facebook, Instagram, Twitter

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